Patient Financial & Admissions Associate

NHG Health Group; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Tan Tock Seng Hospital is seeking a Financial Counselling Patient Service Associate to support patients and families with financial guidance and admission coordination within the Integrated Care Hub. You will explain healthcare financing options and ensure a smooth admission experience, acting as a key touchpoint throughout the patient journey.

The role requires prior customer service experience, strong communication skills, and proficiency in MS Office.

Qualifications

• Diploma/NITEC in any discipline; GCE A/O/N Levels acceptable.
• Prior experience in customer service or frontline operations is advantageous.
• Good interpersonal and communication skills with a service-oriented approach.
• Proficient in Microsoft Office and basic computer applications.
• Able to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Provide financial counselling on hospital charges, subsidies, and payment options.
• Review and process patient referrals, admissions and transfers according to guidelines.
• Coordinate with healthcare professionals and internal stakeholders to facilitate admissions.
• Manage admission documentation and patient records using hospital systems (EPIC, NBS, eFC).
• Handle patient and next-of-kin enquiries related to admissions, billing and services.
• Process payments and support front-counter administrative operations.
• Monitor referral and admission workflows to ensure timely follow-up and service delivery.
• Maintain accurate records and reports in compliance with requirements.
• Participate in quality improvement initiatives and projects.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Empathy

Education

Diploma / NITEC

Tools

Microsoft Office

Job description

Tan Tock Seng Hospital is seeking a Financial Counselling Patient Service Associate to support patients and families with financial guidance and admission coordination within the Integrated Care Hub. You will explain healthcare financing options and ensure a smooth admission experience, acting as a key touchpoint throughout the patient journey.

The role requires prior customer service experience, strong communication skills, and proficiency in MS Office.