Patient Experience Associate — Hospital Front Desk

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking Patient Service Associates to join clinical and hospital environments. The role involves welcoming patients, processing registrations, managing appointments, and handling payments while maintaining a high standard of service.

Working days are 5 days per week with shift-based hours in a healthcare setting. Prior healthcare or customer service experience is an advantage, and the salary is competitive based on experience.

Qualifications

• Strong communication and interpersonal abilities.
• Customer-oriented with a friendly disposition.
• Able to interact professionally in a clinical setting.
• Prior healthcare, clinic, hospital, or customer service experience is a plus.

Responsibilities

• Attend to patients and visitors at the front counter.
• Handle patient registration, appointments, and enquiries.
• Assist with admissions, discharges, and other administrative processes.
• Manage appointment scheduling and patient records.
• Handle cashiering and payment-related duties.
• Provide general administrative and operational support.
• Liaise with patients, caregivers, and healthcare professionals.
• Ensure a smooth and positive patient experience.

Skills

Communication skills

Interpersonal skills

Customer service

Professional demeanor

Job description

RECRUIT EXPRESS PTE LTD is seeking Patient Service Associates to join clinical and hospital environments. The role involves welcoming patients, processing registrations, managing appointments, and handling payments while maintaining a high standard of service.

Working days are 5 days per week with shift-based hours in a healthcare setting. Prior healthcare or customer service experience is an advantage, and the salary is competitive based on experience.