Patient Experience Associate - Frontline Healthcare Support

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 28,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a friendly frontline staff to assist patients with registration and appointment-related matters at our Singapore service points. You will support referrals, handle general enquiries, and ensure smooth payment transactions while delivering a positive patient experience.

You will maintain effective communication with patients and internal teams, adapt to a fast-paced healthcare environment, and assist with basic health screening tasks such as recording height,

Qualifications

• Minimum GCE 'N' Level / 'O' Level, NITEC, or equivalent qualification.
• Good customer service, communication and interpersonal skills.
• Service-oriented and hands-on mindset with a caring and empathetic attitude toward patients.
• Comfortable working in a fast-paced healthcare environment.

Responsibilities

• Assist patients with registration and appointment-related matters.
• Support the coordination of referrals and follow-up arrangements.
• Attend to general enquiries and payment transactions professionally.
• Provide frontline assistance and ensure a positive patient experience.
• Address feedback or service-related concerns appropriately and upscale when required.
• Maintain effective communication with patients and internal teams.
• Support operations at designated service points according to roster arrangements.
• Assist with basic health screening activities such as recording patients’ height, weight, and blood pressure readings.

Skills

Customer service

Communication

Interpersonal skills

Frontline support

Education

GCE 'N' Level / 'O' Level, NITEC, or equivalent qualification

Job description

RECRUIT EXPRESS PTE LTD is seeking a friendly frontline staff to assist patients with registration and appointment-related matters at our Singapore service points. You will support referrals, handle general enquiries, and ensure smooth payment transactions while delivering a positive patient experience.

You will maintain effective communication with patients and internal teams, adapt to a fast-paced healthcare environment, and assist with basic health screening tasks such as recording height,