Patient Experience & Service Quality Lead (Contract)

Recruit Express Pte Ltd.; Singapore; On-site; SGD 51,000 - 61,000; Part time

Job summary

Gov Hospital is seeking a Senior Executive for a 4-month contract to lead Feedback and Quality Service Management. The role focuses on improving patient experience by analyzing feedback, resolving issues, and driving service initiatives across the hospital.

The ideal candidate holds a Bachelor’s degree in Marketing/Communications/ Psychology or related field, with 5+ years in marketing communications or service quality, preferably in healthcare.

Qualifications

• Bachelor’s degree in Marketing, Communications, Psychology or a business-related discipline.
• At least 5 years of working experience in marketing communications or service quality, preferably healthcare.
• Excellent team player and effective communicator.
• Creative, highly-motivated and results-oriented.

Responsibilities

• Manage feedback and enhance patient experience following new national systems.
• Prompt resolution and closure of service-related feedback with KPIs.
• Coordinate hospital-wide initiatives, surveys, programs and focus groups.
• Create and populate data dashboards to track feedback indicators and present insights to committees.

Skills

Excellent communication

Team player

Creative

Leadership

People management

Multi-tasking

Education

Bachelor’s degree in Marketing/Communications/Psychology/Business

Tools

Excel

Data dashboards

Job description

Gov Hospital is seeking a Senior Executive for a 4-month contract to lead Feedback and Quality Service Management. The role focuses on improving patient experience by analyzing feedback, resolving issues, and driving service initiatives across the hospital.

The ideal candidate holds a Bachelor’s degree in Marketing/Communications/ Psychology or related field, with 5+ years in marketing communications or service quality, preferably in healthcare.