[Central Hosp] Patient Experience Executive - UP$5000 (Service Exp) #HCY

Recruit Express Pte Ltd.; Singapore; On-site; SGD 51,000 - 61,000; Full time

Job summary

Central Hosp is seeking a Patient Experience Executive to drive patient engagement and experience enhancements. You will manage feedback, coordinate company-wide initiatives, and develop programs to uplift service quality across the hospital.

You will also create dashboards to monitor feedback indicators and present insights to hospital committees for strategic decisions.

Qualifications

• Bachelor’s degree in Marketing, Communications, Psychology, or a business-related discipline.
• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry.

Responsibilities

• Prompt resolution and closure of service-related feedback and tracking against service indicators.
• Coordinate hospital-wide initiatives and projects to enhance service excellence and uphold service culture.
• Conduct surveys, organise programmes and events, and plan focus group discussions.
• Create and populate data dashboards of feedback indicators to track satisfaction, trends and patterns.
• Present insights to hospital committees and workgroups to inform strategic decisions.

Skills

Feedback management

Project coordination

People skills

Education

Bachelor’s degree in Marketing, Communications, Psychology, or a business-related discipline

Job description

[Central Hosp] Patient Experience Executive - UP$5000 (Service Exp) #HCY

The Challenges

You will be part of the Quality Service team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.

Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. The job requires an individual who likes working with people and is able to distil these encounters into meaningful quality service initiatives for systemic improvement. Your responsibilities include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.

In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

The Requirements

• Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry