[Central Hosp, Immediate] Customer Experience Executive - UP$5000 (Service Exp) #HCY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore seeks a Quality Service professional to synergise hospital efforts and enhance patient engagement. You will manage feedback and drive service improvements across the organization.

You will also create data dashboards, present insights to committees, and lead surveys, programmes, and focus groups to track satisfaction and inform strategic decisions.

Qualifications

• Bachelor's degree in Marketing, Communications, Psychology, or business.
• Minimum 5 years in marketing communications or service quality.
• Healthcare industry experience preferred.

Responsibilities

• Manage feedback and enhance patient experience.
• Prompt resolution and closure of service-related feedback guided by performance indicators.
• Facilitate hospital-wide initiatives and projects to improve service excellence and culture.
• Conduct surveys, organise programmes and events, and plan focus group discussions.
• Create and populate data dashboards of feedback indicators to track satisfaction and inform decisions.

Skills

People skills

Data interpretation

Education

Bachelor's degree in Marketing/Communications/Psychology/Business

Job description

The Challenges

You will be part of the Quality Service team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.

Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. The job requires an individual who likes working with people and is able to distil these encounters into meaningful quality service initiatives for systemic improvement. Your responsibilities include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.

In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

The Requirements

• Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
• At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry