Temporary Senior Executive, Patient Experience Office (Contract 2 - 4 months)

NHG Health; Singapore; On-site; SGD 50,000 - 67,000; Part time

Job summary

NHG Health in Singapore is seeking a Temporary Senior Executive for the Patient Experience Office on a contract 2-4 months. The role focuses on identifying and implementing patient experience improvement strategies and coordinating feedback processes.

You will work with clinical teams and other support departments to enhance service workflows and respond to patient feedback, with monthly PSD discussions and monthly reporting.

Qualifications

• Basic Degree is required.
• Minimum 2 years of work experience in service-related positions.
• Be comfortable approaching and managing difficult customers.
• Possess positive attitude, initiative and keenness to learn.
• Possess good interpersonal and communication skills.
• Must be a good team player and be willing to be on call to attend to emergencies after office hours.
• Be competent in professional writing.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Identify, plan, design and implement patient experience improvement strategies.
• Ensure effective and efficient customer feedback management in alignment with the hospital’s strategic plans.
• Develop and monitor key performance indicators to address feedback timely.
• Coordinate monthly Patient Staff Dialogue discussions, and provide and present monthly PSD report.
• Work closely with clinical teams and other support departments to improve service workflows.

Skills

Interpersonal communication

Written communication

Customer service

Teamwork

On-call readiness

Professional writing

Education

Basic Degree

Tools

MS Word

Excel

PowerPoint

Job description

Temporary Senior Executive, Patient Experience Office (Contract 2 - 4 months)

Family Group: Administration

MAJOR DUTIES AND RESPONSIBILITIES

(A)SPECIFIC

• Identify, plan, design and implement patient experience improvement strategies.
• Ensure effectiveandefficientcustomerfeedback managementin alignment with the hospital’s strategic plans.
• Develop andmonitorkey performance indicators toensurethat feedback is addressed ina timelyandappropriatemanner.
• Identifyservice discrepancy and work on process improvement.
• Provide written replies to feedback.
• Coordinate,organiseandfollowuponmonthlyPatientStaffDiagloue(PSD)discussions, andprovideandpresentmonthlyPFGreport.
• Work closely withtheclinicalteamsand other support departmentsto improveserviceworkflows and patient services.
• Support all corporate activities.
• Foster continuous improvement as our way of life by encouraging staff efforts at improving processes to achieve clinical quality and operational excellence.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Basic Degree
• Minimum 2 years of work experience, preferably in service-related positions.
• Be comfortable in approaching and managing difficult customers.
• Possess positive attitude, initiative and keenness to learn.
• Possess good interpersonal and communication skills.
• Must be a good team player and be willing to be on call to attend to emergencies after office hours.
• Be competent in professional writing
• Proficient in Microsoft Words, Excel and PowerPoint