Patient Experience & Service Quality Lead

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 51,000 - 61,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a contract-based role to manage patient feedback, investigate service issues, draft responses, and drive patient experience initiatives. The candidate will analyze trends, coordinate improvement efforts, and prepare dashboards and reports for management.

Requirements include a Bachelor's degree in Marketing, Communications, Psychology, or Business and proven experience in feedback management or customer experience. Office-based, 5-day week, until January 2027.

Qualifications

• Bachelor's degree in Marketing, Communications, Psychology, Business or related discipline.
• Experience in feedback management, service quality, patient experience or customer experience.

Responsibilities

• Manage patient feedback and ensure timely case resolution.
• Investigate service issues and coordinate with relevant departments.
• Draft professional responses to patients and stakeholders.
• Analyse feedback trends and identify service improvement opportunities.
• Coordinate patient experience and service excellence initiatives.
• Conduct surveys, focus groups, programmes and events.
• Prepare dashboards, reports and presentations for management.

Skills

Feedback management

Service quality

Patient experience

Customer experience

Draft responses

Data dashboards

Education

Bachelor's degree in Marketing/Communications/Psychology/Business

Job description

RECRUIT EXPRESS PTE LTD is seeking a contract-based role to manage patient feedback, investigate service issues, draft responses, and drive patient experience initiatives. The candidate will analyze trends, coordinate improvement efforts, and prepare dashboards and reports for management.

Requirements include a Bachelor's degree in Marketing, Communications, Psychology, or Business and proven experience in feedback management or customer experience. Office-based, 5-day week, until January 2027.