Patient Experience Liaison - Fertility Clinic

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a reception/administrative aide for a fertility clinic. The role supports frontline service and medical operations at our Orchard location, handling appointments, patient records, and essential clerical tasks on-site.

You should be comfortable discussing sensitive topics like sex and termination of pregnancy when educating patients, and be prepared to work overtime, weekends and public holidays as needed.

Qualifications

• Experience in frontline customer service is preferred.
• Knowledge of healthcare operations is advantageous.
• Willing to work overtime and on weekends/public holidays.
• Comfortable discussing sensitive fertility topics with patients.

Responsibilities

• Appointment bookings.
• Financial administration.
• General administrative functions.
• Handling of enquiries.
• Management of patients' records.
• Processing of claims.
• Public events.
• Replenish inventories.
• Additional responsibilities as assigned by supervisor.

Skills

Frontline customer service

Healthcare operations knowledge

Willing to work overtime

Weekend/public holiday availability

Sensitivity to maternity/fertility/ab

Job description

RECRUIT EXPRESS PTE LTD in Singapore is seeking a reception/administrative aide for a fertility clinic. The role supports frontline service and medical operations at our Orchard location, handling appointments, patient records, and essential clerical tasks on-site.

You should be comfortable discussing sensitive topics like sex and termination of pregnancy when educating patients, and be prepared to work overtime, weekends and public holidays as needed.