Patient Experience Liaison - Care & Outreach

Recruit Express Pte Ltd; Singapore; On-site; SGD 22,000 - 28,000; Part time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a compassionate frontline counsellor to engage patients and caregivers through counselling and outreach, verifying information and supporting admission to the programme.

You will work on weekdays with rotational weekend/Public Holiday shifts, maintain records of sessions and outcomes, and escalate complex cases to the clinical team when needed. This role suits empathetic individuals with strong communication skills.

Qualifications

• Min. Diploma in any healthcare/ any relevant field.
• Able to commit to weekday shifts and rotational weekends/Public Holidays.
• Strong communication and interpersonal skills.
• Empathetic and patient-centred approach.
• Comfortable interacting with patients and caregivers in a healthcare setting.
• Healthcare, patient service or customer service experience is advantageous.

Responsibilities

• Engage patients and caregivers through counselling and outreach
• Explain programme requirements and care processes clearly
• Verify patient contact and residential information
• Address patient and caregiver concerns and facilitate programme admission
• Escalate complex cases or concerns to the clinical team when required
• Work closely with intake colleagues to ensure a smooth transition into the service
• Maintain accurate records of counselling sessions and outcomes
• Support process improvements and other ad hoc duties

Skills

Empathy

Communication

Interpersonal skills

Patient-centered care

Education

Diploma in healthcare

Job description

Recruit Express Pte Ltd in Singapore is seeking a compassionate frontline counsellor to engage patients and caregivers through counselling and outreach, verifying information and supporting admission to the programme.

You will work on weekdays with rotational weekend/Public Holiday shifts, maintain records of sessions and outcomes, and escalate complex cases to the clinical team when needed. This role suits empathetic individuals with strong communication skills.