Part-time Patient Coordinator (Counselling / Social Work)

JOBSTUDIO PTE LTD; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

JOBSTUDIO PTE LTD in Singapore is seeking a patient onboarding coordinator to verify patient information, explain programme requirements and support the admission process.

You will coordinate with internal teams to ensure smooth onboarding, address queries from patients and caregivers, and escalate complex cases to the clinical team when needed. A diploma and strong communication skills are essential.

Qualifications

• Minimum Diploma in any discipline.
• Strong communication and interpersonal skills.
• Patient and empathetic when interacting with patients/caregivers.
• Able to work independently with healthcare teams.
• Proficient in basic digital tools and willingness to learn.
• Healthcare, patient service or customer service experience is a plus.

Responsibilities

• Verify patient information and explain programme requirements.
• Address patient/caregiver queries and support the admission process.
• Coordinate with internal teams to ensure smooth patient onboarding.
• Escalate complex cases or concerns to the clinical team when required.
• Maintain accurate records and follow up on referrals.
• Support process improvements and other ad-hoc duties.

Skills

Communication

Interpersonal skills

Empathy

Independence

Digital tools

Healthcare experience

Education

Diploma

Tools

MS Office

Job description

Working Days: 3–5 days per week, including weekends and Public Holidays on a rotational basis
Working Hours:

• Weekdays: 8.00am – 2.00pm

• Weekends/Public Holidays: 8.00am – 11.00am

Job Responsibilities

• Verify patient information and explain programme requirements

• Address patient/caregiver queries and support the admission process

• Coordinate with internal teams to ensure smooth patient onboarding

• Escalate complex cases or concerns to the clinical team when required

• Maintain accurate records and follow up on referrals

• Support process improvements and other ad-hoc duties

Requirements

• Minimum Diploma in any discipline

• Good communication and interpersonal skills

• Patient and empathetic when interacting with patients/caregivers

• Comfortable working independently and with healthcare teams

• Proficient in basic digital tools and willing to learn

• Healthcare, patient service or customer service experience is an advantage

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Esther

EA Personnel Reg No: R24120999