Patient Experience Lead & Service Improvement

National Dental Centre Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

National Dental Centre Singapore is seeking a patient experience and service improvement professional to plan and manage initiatives that enhance patient experience and the service image. You will oversee the end-to-end patient feedback process and collaborate with clinical and administrative teams.

Responsibilities include data management, generating reports, and presenting key insights to stakeholders to drive service improvements.

Qualifications

• Bachelor's degree required.
• Experience in Healthcare is advantageous.
• Proficient in Microsoft Office.
• Knowledge in statistics/data analytics software is advantageous.
• Strong project management skills and ability to work with diverse stakeholders.
• Good communication and writing skills.

Responsibilities

• Plan and manage service improvement initiatives to enhance patient experience and service image.
• Manage end-to-end patient feedback process from registration to investigation, reply and closure.
• Manage patient experience data including generation of reports and presenting insights to stakeholders.
• Assist with other patient experience initiatives (e.g., patient support group, volunteers, training, roadshows).

Skills

Communication

Writing

Project management

Stakeholder management

Adaptability

Proactivity

Independent work

Education

Bachelor's degree in arts & social science, communications, business administration

Tools

Microsoft Office

Job description

National Dental Centre Singapore is seeking a patient experience and service improvement professional to plan and manage initiatives that enhance patient experience and the service image. You will oversee the end-to-end patient feedback process and collaborate with clinical and administrative teams.

Responsibilities include data management, generating reports, and presenting key insights to stakeholders to drive service improvements.