Senior Executive/ Assistant Manager, Patient Experience

National Dental Centre Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

National Dental Centre Singapore is seeking a patient experience and service improvement professional to plan and manage initiatives that enhance patient experience and the service image. You will oversee the end-to-end patient feedback process and collaborate with clinical and administrative teams.

Responsibilities include data management, generating reports, and presenting key insights to stakeholders to drive service improvements.

Qualifications

• Bachelor's degree required.
• Experience in Healthcare is advantageous.
• Proficient in Microsoft Office.
• Knowledge in statistics/data analytics software is advantageous.
• Strong project management skills and ability to work with diverse stakeholders.
• Good communication and writing skills.

Responsibilities

• Plan and manage service improvement initiatives to enhance patient experience and service image.
• Manage end-to-end patient feedback process from registration to investigation, reply and closure.
• Manage patient experience data including generation of reports and presenting insights to stakeholders.
• Assist with other patient experience initiatives (e.g., patient support group, volunteers, training, roadshows).

Skills

Communication

Writing

Project management

Stakeholder management

Adaptability

Proactivity

Independent work

Education

Bachelor's degree in arts & social science, communications, business administration

Tools

Microsoft Office

Job description

Responsibilities

• Plan and manage the execution of service improvement initiatives to improve patient experience and raise the service image of NDCS
• Manage the end-to-end patient feedback process, from registering the feedback on CRM, to investigation, drafting the reply and closure of feedback
• Management of patient experience data, including generation of quantitative and qualitative reports. Synthesize data and highlight key insights and trends to stakeholders for service improvement.
• Assist with all other patient experience initiatives, e.g. patient support group, volunteer management, training, roadshows, patient experience collaterals, focus group discussion, and SPAN@NDCS.

Requirements

• Bachelor's degree in arts & social science, communications, business administration,
• Experience in Healthcare industry will be advantageous
• Proficient in Microsoft Office
• Knowledge in the use of statistical and data analytic software will be an advantage
• Possess good project management skills
• Proactive and adaptable to change
• Good communication and writing skills
• Ability to work independently in a collaborative manner with diverse range of stakeholders