Patient Experience & Data Insights Coordinator

Singapore General Hospital Pte Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore General Hospital Pte Ltd. is seeking a proactive, analytical professional to support planning, implementation, evaluation, and promotion of patient experience initiatives.

You will drive patient-centred care through data analytics, project coordination, stakeholder engagement, grant administration, and secretariat support. The role involves data analysis of patient feedback, governance of PX funds, cross-department project coordination, and developing engaging content to promote PX

Qualifications

• Bachelor's degree in Healthcare Administration, Healthcare Management, Business Administration, Data Analytics, Statistics, Public Health, or Communications.
• Relevant experience in healthcare operations, patient experience management, data analytics, project management, process improvement, communications, or related fields will be advantageous.
• Proficiency in Microsoft Excel and data visualisation tools such as Tableau and Power BI.
• Experience in patient feedback analysis, survey design, customer/patient experience management, or quality improvement initiatives is preferred.
• Experience in content development, digital communications, or marketing within healthcare or similar professional environments will be advantageous.
• Knowledge of healthcare processes, clinical workflows, patient journey mapping, and quality improvement methodologies is a plus.

Responsibilities

• Collect, analyse, and synthesize patient feedback from multiple touchpoints to identify trends, opportunities, and improvement priorities.
• Generate actionable insights and recommendations to support organisational decision‑making and enhance patient experience outcomes.
• Manage the administration of the Patient Experience (PX) Rapid Response Fund, including application processing, evaluation coordination, applicant communications, financial tracking, compliance monitoring, and reporting.
• Coordinate and support patient experience transformation projects across departments.
• Develop project plans, monitor implementation progress, track milestones, and facilitate stakeholder engagement to ensure successful delivery of improvement initiatives.
• Develop engaging patient stories, communication materials, marketing collateral, and digital content to promote patient experience initiatives.
• Support organisational communications and increase awareness of PX programmes and achievements.
• Build and maintain strong working relationships with clinical, operational, and administrative stakeholders.
• Serve as a liaison between departments, committees, and external partners to support the implementation of patient experience strategies and continuous improvement efforts.
• Develop, maintain, and enhance patient experience dashboards, reports, and performance metrics.
• Present data‑driven insights to support monitoring, evaluation, and evidence‑based decision‑making by senior leadership and governance committees.
• Plan and coordinate patient experience events, workshops, campaigns, and outreach activities.
• Develop promotional materials and communications that foster staff engagement and reinforce patient‑centred care principles.
• Provide comprehensive secretariat and administrative support for patient experience committees and workgroups.
• Coordinate meetings, prepare agendas and papers, manage documentation, record minutes, monitor follow‑up actions, and facilitate stakeholder communications.

Skills

Excel

Tableau

Power BI

Data analytics

Project coordination

Stakeholder engagement

Communications

Education

Healthcare Administration

Healthcare Management

Business Administration

Data Analytics

Statistics

Public Health

Communications

Tools

Excel

Tableau

Power BI

Job description

Singapore General Hospital Pte Ltd. is seeking a proactive, analytical professional to support planning, implementation, evaluation, and promotion of patient experience initiatives.

You will drive patient-centred care through data analytics, project coordination, stakeholder engagement, grant administration, and secretariat support. The role involves data analysis of patient feedback, governance of PX funds, cross-department project coordination, and developing engaging content to promote PX