Patient Experience Coordinator

Minmed Group; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Minmed Group is seeking a Client Service Associate to deliver exceptional customer service and support during health screenings. You will greet participants, handle enquiries and scheduling, and assist with basic clinical procedures while ensuring accurate MOH-compliant records.

This role emphasizes strong interpersonal communication, a service-oriented mindset, and the ability to thrive in a healthcare setting.

Qualifications

• Diploma education is required.
• Experience in healthcare or clinic setting is advantageous.
• Hospitality background is an advantage.
• Strong interpersonal and communication skills.
• Customer and service-oriented posture is essential.

Responsibilities

• Provide a high level of customer care to participants.
• Manage participants’ enquiries and appointments professionally.
• Assist with clinical procedures such as ECG and biometric measurements.
• Keep proper clinical records in line with MOH requirements.
• Maintain good housekeeping and perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Customer service

Education

Diploma

Job description

Minmed Group is seeking a Client Service Associate to deliver exceptional customer service and support during health screenings. You will greet participants, handle enquiries and scheduling, and assist with basic clinical procedures while ensuring accurate MOH-compliant records.

This role emphasizes strong interpersonal communication, a service-oriented mindset, and the ability to thrive in a healthcare setting.