Patient Experience & Clinic Operations Specialist

SKINNE AESTHETICS PTE. LTD.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Staff wellness benefits

Promotional displays

Job summary

SKINNE AESTHETICS PTE. LTD. is seeking a proactive Patient Service Officer to deliver top-notch patient care and ensure smooth clinic operations across Singapore, with Mandarin-speaking patients in focus.

You will manage appointments, coordinate check-ins, and assist doctors with post-treatment care and product guidance. The role requires a diploma or degree, at least 2 years in operations or clinic admin, and strong service skills.

Qualifications

• Polytechnic diploma or Bachelor's degree in Business Administration, Science, Health Sciences or related field.
• At least 2 years in operations, clinic admin, hospitality, retail or customer service, ideally in healthcare or aesthetics.
• Comfortable coordinating multiple tasks in a fast-paced environment.
• Strong customer service and communication skills.
• Proficient with stock administration and inventory management.
• Able to work with electronic payment systems and mobile devices.
• Open to job rotation and career path planning.
• Organised, detail-oriented and IT-proficient.
• Good spoken and written English; Mandarin proficiency required.

Responsibilities

• Book patients’ next appointments before they leave.
• Follow up on missed appointments and post-treatment patients to support treatment compliance.
• Educate patients on approved post-treatment home care and product use.
• Support check-in, queue management and daily clinic workflow.
• Assist with pre-treatment admin, patient profiling and clinic documentation.
• Keep clinic notices, educational materials and promotional displays up to date.
• Prepare treatment stock for each day’s appointments.
• Monitor stock levels, maintain buffer stock and submit replenishment requests.
• Record stock movements accurately and safeguard clinic inventory.
• Assist with purchase documentation and treatment consent admin when required.
• Review daily sales reports and prepare CAS schedules.
• Keep accurate records and comply with SOPs and operational policies.
• Support other clinic operational and admin duties as assigned.

Skills

Customer service

Multitasking

English proficiency

Mandarin proficiency

Education

Polytechnic diploma or Bachelor's degree

Tools

POS systems

IT tools

Job description

SKINNE AESTHETICS PTE. LTD. is seeking a proactive Patient Service Officer to deliver top-notch patient care and ensure smooth clinic operations across Singapore, with Mandarin-speaking patients in focus.

You will manage appointments, coordinate check-ins, and assist doctors with post-treatment care and product guidance. The role requires a diploma or degree, at least 2 years in operations or clinic admin, and strong service skills.