Senior Manager, Patient Experience & Partnerships

National University Health System; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

National University Health System (NUHS) in Singapore seeks a Manager/Senior Manager to advance patient and caregiver partnership, turning lived experience into insights and system improvements. Reporting to the GCPO, you will collaborate with patients, carers, and healthcare teams to drive meaningful change.

You will lead strategic initiatives, design stakeholder engagement activities, and oversee surveys to inform leadership decisions.

Qualifications

• 8+ years in healthcare, public sector, or related settings.
• Ability to analyze complex issues and provide practical recommendations.
• Experience building partnerships across diverse stakeholders.
• Strong written and verbal communication, adaptable to diverse audiences.

Responsibilities

• Lead initiatives on patient experience and community engagement.
• Design and run stakeholder engagement workshops and co-design.
• Conduct surveys, interviews, focus groups, and evidence gathering.
• Analyse insights to inform decisions and improvements.
• Build partnerships with patients, carers, and community groups.
• Develop programmes and capability-building frameworks.
• Prepare reports and recommendations for senior leadership.

Skills

Interpersonal skills

Facilitation

Stakeholder engagement

Survey design

Qualitative inquiry

Evidence synthesis

Communication skills

Strategic thinking

Coalition building

Project management

Job description

National University Health System (NUHS) in Singapore seeks a Manager/Senior Manager to advance patient and caregiver partnership, turning lived experience into insights and system improvements. Reporting to the GCPO, you will collaborate with patients, carers, and healthcare teams to drive meaningful change.

You will lead strategic initiatives, design stakeholder engagement activities, and oversee surveys to inform leadership decisions.