Healthcare Operations Specialist: Patient Care & Scheduling

RMA Contracts Pte Ltd; Singapore; On-site; SGD 2,700 - 3,300; Full time

Benefits offered by this job

Yearly bonus

5-day work week

Structured training provided

Healthcare career growth

Job summary

RMA Contracts Pte Ltd invites applications for a customer service role in a healthcare contact centre in Singapore. You will handle patient enquiries, book and reschedule appointments, and coordinate with internal teams to ensure timely service delivery.

The role requires strong communication, proficiency in MS Office and data entry, and adaptability to rostered shifts, including weekends and public holidays. Training will be provided.

Qualifications

• Customer service-oriented with good interpersonal skills.
• Proficient in MS Office and data entry.
• Able to work independently and as a team.
• Comfortable with rostered shifts, including weekends and public holidays.

Responsibilities

• Handle inbound and outbound patient enquiries, including appointment booking, rescheduling, service referrals and medical procedure scheduling.
• Provide accurate information and assistance to patients, caregivers and internal stakeholders through the relevant CRM and healthcare systems.
• Follow up on patient requests and coordinate with relevant departments to ensure requests and appointments are completed within the required timelines.
• Manage difficult or escalated patient enquiries professionally in accordance with established SOPs, escalation and service recovery procedures.
• Conduct outbound/post-discharge follow-up calls and provide support for other departmental hotlines where required.
• Maintain accurate patient records and documentation while ensuring strict patient confidentiality and data protection at all times.
• Work towards individual and Contact Centre service and productivity KPIs, including Service Level and Abandon Rate.
• Provide support for other Contact Centre/ground operations and perform other duties as assigned by the Supervisor.

Skills

Customer service

MS Office

Data entry

Teamwork

Tools

CRM systems

Job description

RMA Contracts Pte Ltd invites applications for a customer service role in a healthcare contact centre in Singapore. You will handle patient enquiries, book and reschedule appointments, and coordinate with internal teams to ensure timely service delivery.

The role requires strong communication, proficiency in MS Office and data entry, and adaptability to rostered shifts, including weekends and public holidays. Training will be provided.