Patient Care Contact Centre Specialist

RMA Contracts Pte Ltd; Singapore; On-site; SGD 31,000 - 36,000; Full time

Benefits offered by this job

Yearly bonus

Structured training provided

Career progression in healthcare

5-day work week

Job summary

RMA Contracts Pte Ltd in Singapore is hiring for a customer service-focused contact centre role in healthcare. The position handles patient inquiries, schedules appointments, and coordinates with multiple departments.

You will work on rostered shifts across mornings and evenings, with a five-day work week and a yearly bonus. Training is provided to help you build a career in healthcare there.

Qualifications

• Customer service mindset with strong interpersonal skills.
• Ability to handle inquiries calmly and professionally.
• Proficient in MS Office and data entry tasks.

Responsibilities

• Handle inbound and outbound patient enquiries, including appointment booking, rescheduling, service referrals and medical procedure scheduling.
• Provide accurate information and assistance to patients, caregivers and internal stakeholders through the relevant CRM and healthcare systems.
• Follow up on patient requests and coordinate with relevant departments to ensure requests and appointments are completed within the required timelines.
• Manage difficult or escalated patient enquiries professionally in accordance with established SOPs, escalation and service recovery procedures.
• Conduct outbound/post-discharge follow-up calls and provide support for other departmental hotlines where required.
• Maintain accurate patient records and documentation while ensuring strict patient confidentiality and data protection at all times.
• Work towards individual and Contact Centre service and productivity KPIs, including Service Level and Abandon Rate.
• Provide support for other Contact Centre/ground operations and perform other duties as assigned by the Supervisor.

Skills

Customer service

Interpersonal skills

MS Office / data entry

Tools

CRM systems

MS Office

Job description

RMA Contracts Pte Ltd in Singapore is hiring for a customer service-focused contact centre role in healthcare. The position handles patient inquiries, schedules appointments, and coordinates with multiple departments.

You will work on rostered shifts across mornings and evenings, with a five-day work week and a yearly bonus. Training is provided to help you build a career in healthcare there.