Patient Care Scheduler & Clinic Support

Eye Cataract Retina Centre; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Eye Cataract Retina Centre in Singapore seeks a patient services assistant to handle inbound and outbound calls for scheduling outpatient appointments and surgeries. You will manage patient inquiries, document interactions, and work with staff to resolve issues, ensuring a smooth clinic experience.

The role requires strong communication, ability to work independently and in a team, and proficiency with clinic systems. A positive, patient-friendly demeanor is essential for excellent patient care.

Qualifications

• Completion of standard pre-university or technical qualification as listed.
• Ability to operate clinic software and basic computer systems.
• Excellent communication and interpersonal skills with patients.

Responsibilities

• Perform inbound and outbound calls to schedule outpatient appointments and surgeries
• Respond to patient enquiries and manage complaints
• Document call information following SOPs
• Follow up on calls and emails to ensure issues are resolved
• Collaborate with colleagues to resolve patient-related issues
• Provide patients with accurate information about products and services
• Identify and escalate unresolved issues to supervisors
• Perform other duties to support clinic operations

Skills

Strong communication

Interpersonal skills

Independent & collaborative

Self-motivated & results-driven

Pleasant personality

Computer literacy

Education

N levels / O levels / A levels / NITEC or higher / Diploma or higher

Tools

Clinic software

Job description

Eye Cataract Retina Centre in Singapore seeks a patient services assistant to handle inbound and outbound calls for scheduling outpatient appointments and surgeries. You will manage patient inquiries, document interactions, and work with staff to resolve issues, ensuring a smooth clinic experience.

The role requires strong communication, ability to work independently and in a team, and proficiency with clinic systems. A positive, patient-friendly demeanor is essential for excellent patient care.