Patient Care & Inquiries Specialist

Alliance Healthcare Group; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

Alliance Healthcare Group is seeking a capable Contact Centre Agent in Singapore to be the first point of contact for customers and patients via phone and email. You will address enquiries, provide accurate information on healthcare benefits, eligibility and claims, and assist users in navigating our platforms.

Ideal candidates have 1 year in a call centre, strong communication skills, and the ability to work under pressure while maintaining accuracy.

Qualifications

• Minimum 1 year in a call or contact centre, preferably in healthcare or insurance.
• Strong customer service focus with active listening and clear communication.
• Good computer proficiency to navigate multiple systems.

Responsibilities

• Serve as first point of contact for customer inquiries by phone and email.
• Provide accurate information on healthcare benefits, eligibility and claims.
• Assist customers in navigating platforms, applications and websites.
• Record details in the system and update records promptly.
• Handle complaints professionally with escalation when needed.
• Support team leader and management with assigned duties.

Skills

Customer service

Call centre experience

Communication skills

Detail-oriented

Problem solving

Tools

CRM software

Job description

Alliance Healthcare Group is seeking a capable Contact Centre Agent in Singapore to be the first point of contact for customers and patients via phone and email. You will address enquiries, provide accurate information on healthcare benefits, eligibility and claims, and assist users in navigating our platforms.

Ideal candidates have 1 year in a call centre, strong communication skills, and the ability to work under pressure while maintaining accuracy.