Patient Care Coordinator

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a role focused on patient case management and high-standard documentation. You will handle outbound calls to enrolled patients, manage inquiries, and ensure timely submission of required program materials.

The position prefers candidates with healthcare or customer service internship or related work experience, and a minimum NITEC or Diploma qualification. Working hours are Mon-Fri, with office-based duties in Singapore.

Qualifications

• Min NITEC or Diploma in any related fields.
• Healthcare or customer service internship/industrial attachment experience or relevant work experience is preferred.

Responsibilities

• Provide personalized patient case management and ensure patients submit the required program documentation in a timely manner.
• Conduct scheduled outbound calls to enrolled patients, manage inbound calls, and respond to FAQ-related enquiries.
• Accurately capture and maintain all relevant patient information in the Patient Care Management System during and after interaction.
• Ensure programs are delivered in accordance with established service levels and quality standards, including case handling time, predefined protocols, patient data confidentiality, and SOPs.
• Adhere to medical best practices and guidance provided by the Operations Manager and Medical Advisory Team.
• Identify and report any Adverse Events disclosed or observed during patient interactions in accordance with reporting requirements.
• Prepare periodic program reports and support audit activities, including internal and external audits, project reviews, and compliance checks.
• Perform any other duties assigned by the Operations Manager or Program Manager

Skills

Customer service

Communication

Education

Min NITEC or Diploma

Job description

RECRUIT EXPRESS PTE LTD is seeking a role focused on patient case management and high-standard documentation. You will handle outbound calls to enrolled patients, manage inquiries, and ensure timely submission of required program materials.

The position prefers candidates with healthcare or customer service internship or related work experience, and a minimum NITEC or Diploma qualification. Working hours are Mon-Fri, with office-based duties in Singapore.