Parts Coordinator

SCREEN SPE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

SCREEN SPE SINGAPORE PTE. LTD. is seeking a Parts Sales & Customer Support coordinator to join our team in Singapore.

You will support the Section Head, prepare quotations, follow up on POs, and coordinate with Japan counterparts to ensure smooth parts sales and service delivery. The role covers order and shipment coordination, export documentation, workplace safety, and continuous improvement. A Diploma/ Degree in Business Administration or related field plus 1 year of relevant experience is

Qualifications

• Diploma/degree in Business Administration, Supply Chain, Logistics or related field.
• Minimum 1 year of relevant experience, preferably in parts coordination or sales support.
• Strong organisational skills and attention to detail.
• Proactive, responsible and able to work with minimal supervision.
• Ability to work independently and as part of a team.
• Good communication, documentation and customer service skills, proficient in Microsoft Office.

Responsibilities

• Support Section Head in identifying parts business requirements and activities for the Parts Sales business.
• Prepare quotations for services and spare parts for customers.
• Follow up with customers on POs for services and spare parts.
• Coordinate with customers, SE Japan and Japan counterparts via email/phone.
• Support smooth parts sales activities and customer service.
• Issue POs to SE Japan for spare parts.
• Coordinate shipments (sea and air) between Japan and customers.
• Liaise with freight forwarders to ensure timely delivery.
• Maintain documentation for export licenses and audit trails.
• Participate in continuous improvement initiatives within Parts operations.
• Ensure compliance with Workplace Safety & Health requirements.

Skills

Strong organisational skills

Attention to detail

Communication skills

Customer service skills

Team player

Documentation skills

Education

Diploma/ Degree in Business Administration, Supply Chain, Logistics

Tools

Microsoft Office

Job description

Job Description & Major Responsibilities

Parts Sales & Customer Support

• Support Section Head in identifying parts business requirements and carrying out activities required for the Parts Sales business.
• Prepare quotations for services and spare parts for customers.
• Follow up with customers on Purchase Orders (POs) for services and sparemparts.
• Support daily communication and coordination with customers, SESP and Japan counterparts through email, telephone and other appropriate communication channels.
• Provide timely support and coordination to facilitate smooth parts sales activities and customer service.

Parts Order & Shipment Coordination

• Issue Purchase Orders to SE Japan for spare parts.
• Coordinate incoming and outgoing sea and air shipments between Japan, customers and relevant parties.
• Liaise with freight forwarders to ensure proper shipment arrangements and timely delivery.
• Monitor parts orders and deliveries and follow up on outstanding matters where required.
• Coordinate with relevant internal and external parties to ensure smooth fulfilment of customer requirements.

Documentation & Export Control Support

• Prepare Letters of Assurance and other relevant documentation required for export license applications involving controlled parts for customers and Japan.
• Maintain proper documentation and records to support operational requirements and audit trails.
• Ensure relevant transaction and shipment documents are properly maintained and readily retrievable.
• Support documentation requirements relating to inventory and logistics activities.

Continuous Improvement

• Participate in continuous improvement and performance improvement initiatives within Parts operations.
• Assist in identifying business and operational requirements.
• Support the Manager in coordinating and integrating activities across different functions.
• Identify opportunities to improve the quality and efficiency of Parts services.
• Support the implementation of process improvements to strengthen operational effectiveness and customer service.

Workplace Safety & Health

• Comply with company Workplace Safety & Health (WSH) requirements and operational safety standards.
• Report safety incidents and support relevant WSH activities as required.
• Maintain a safe and responsible working environment.

Systems & Technology Support

• Support the implementation of relevant technology applications used within Parts operations.
• Participate in simulation, testing and trial runs for new technology applications.
• Support process or system improvements that enhance operational effectiveness.

Desired Qualifications / Requirements / Competencies :

• Candidates should possess at least a Diploma/ Degree in Business Administration, Supply Chain, Logistics or a related course
• Minimum 1years of relevant experience, preferably in parts coordination, sales supporter related function
• Strong organisational skills and good attention to detail
• Proactive, responsible and to able to work with minimal supervision
• Ability to work independently as well as a good team player
• Team player with good communication skills, documentation and customer service skills
• Proficient in Microsoft Office programs