Client Relations Assistant Manager (Japan Desk)

yusen logistics (singapore) pte. ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Yusen Logistics Singapore is seeking an experienced Customer & Stakeholder Manager to coordinate regional accounts. You will liaise with customers, overseas offices in Japan, and internal units in English and Japanese to ensure smooth operations and growth.

The role covers account management support, tender and pricing, revenue protection, and cross-functional collaboration across Air Freight, Ocean Freight and Contract Logistics, with a strong emphasis on service excellence and compliance.

Qualifications

• Diploma in Business, Logistics, or a related discipline.
• 5–7 years of experience in logistics, freight forwarding, supply chain or transportation.
• Experience in customer relationship management, key account management or sales support.
• Ability to communicate in English and Japanese (spoken and written) for Japan operations.
• Understanding of Japanese business culture and customer engagement.
• Strong communication, presentation, negotiation and stakeholder management skills.
• Strong problem-solving and cross-functional coordination abilities.
• Proactive, ownership-driven and customer-focused attitude.
• Proficiency in Microsoft Office.

Responsibilities

• Act as the primary contact for customers, stakeholders and overseas offices in Japan with English and Japanese communication.
• Manage customer communications, business reviews, account development initiatives and issue resolution.
• Build and maintain strong relationships to drive customer retention and long-term growth.
• Support assigned key accounts with quotations, RFQs, RFIs, SOP preparation and daily inquiries.
• Conduct regular customer visits and engagement sessions.
• Identify opportunities to grow existing accounts and support business retention efforts.
• Provide dedicated support to Japanese-speaking customers and stakeholders, requiring effective communication in Japanese.
• Collaborate with internal Business Units and global network offices on enquiries and routing orders.
• Support tender submissions and reinforce account strategies in collaboration with Tender teams.
• Lead first-level escalation handling, coordinate internal stakeholders and drive service recovery actions.
• Prepare and present weekly and monthly reports according to customer requirements.
• Follow up on outstanding invoices, payment issues, and rate discrepancies with clients and internal teams.
• Maintain customer tariffs, rate updates, and relevant pricing information in company systems.
• Lead onboarding and implementation of new and existing customer accounts, including SOP coordination.
• Organise and facilitate internal meetings and align stakeholders for account-related matters and project execution.
• Ensure compliance with company policies, documentation requirements, and credit approval processes.

Skills

Bilingual EN/JP

Customer relationship management

Key account management

Sales support

Stakeholder management

Negotiation

Presentation

Problem-solving

Education

Diploma in Business, Logistics, Supply Chain Management

Tools

Microsoft Office

Job description

Job Description

Customer & Stakeholder Management

• Act as the primary point of contact for customers, stakeholders and overseas offices in Japan, requiring professional communication in both English and Japanese to support business operations and customer service needs.

• Manage customer communications, business reviews, account development initiatives, and issue resolution.

• Build and maintain strong relationships to drive customer retention and long-term business growth.

Account Management Support

• Support assigned key accounts by handling quotations, RFQs, RFIs, SOP preparation, and daily customer enquiries.

Customer Engagement & Business Development

• Conduct regular customer visits and engagement sessions.

• Identify opportunities to grow existing accounts and support business retention efforts.

• Provide dedicated support to Japanese-speaking customers and stakeholders, requiring effective communication in Japanese to manage enquiries, build relationships, and support business growth.

Commercial Coordination

• Collaborate closely with internal Business Units (Air Freight, Ocean Freight, Contract Logistics) and global network offices on enquiries, routing orders and solution alignment.

Tender & Pricing Support

• Support tender submissions and reinforce account strategies in collaboration with Tender teams and operational companies

Escalation & Service Recovery

• Lead first-level escalation handling, coordinate internal stakeholders and drive service recovery actions

Reporting & Analysis

• Prepare and present weekly and monthly reports according to customer requirements.

Revenue Protection

• Follow up on outstanding invoices, payment issues, and rate discrepancies with clients and internal teams.

Tariff & Rate Management

• Maintain customer tariffs, rate updates, and relevant pricing information accurately in company systems.

Business Implementation

• Lead the onboarding and implementation of new and existing customer accounts, including coordination of SOP and operational readiness.

Cross-Functional Coordination

• Organise and facilitate internal meetings and align stakeholders for account-related matters and project execution.

Compliance & Governance

• Ensure compliance with company policies, documentation requirements, and credit approval processes.

Job Requirements

• Minimum Diploma in Business, Logistics, Supply Chain Management, or a related discipline.

• Minimum 5-7 years of experience in logistics, freight forwarding, supply chain, or transportation.

• Experience in customer relationship management, key account management, sales support, or a similar customer-facing role.

• Ability to communicate professionally in English and Japanese (spoken and written) to support customers, stakeholders, and overseas offices in Japan.

• Good understanding of Japanese business culture and customer engagement practices.

• Strong communication, presentation, negotiation, and stakeholder management skills.

• Strong problem-solving skills with the ability to coordinate across multiple functions.

• Positive attitude with a strong sense of ownership, accountability, and customer focus.

• Proficient in Microsoft Office applications.