Partnership Distribution Operations Specialist

HUDSON RPO (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

HUDSON RPO (SINGAPORE) PTE. LTD. is seeking a dedicated Policy Services liaison to support Partnership Distribution.

The role manages day-to-day post-inception requests and enquiries, ensuring quality and timely deliverables for in-force policies across partnering channels. You will communicate with partner distributors and internal stakeholders, handle enquiries via calls and emails within turnaround times, and ensure accurate processing while complying with IT and regulatory guidelines.

Qualifications

• Degree or Diploma (Insurance/Business preferred).
• Good written communication and attention to detail.
• Comfortable using email platforms and basic systems (Outlook, Excel).
• Able to follow processes and service timelines.
• Self-starter who works well independently and in a team.

Responsibilities

• Be the liaison between partnering distributors and AIA internal stakeholders.
• Handle enquiries and requests from partners via calls and emails within turnaround time.
• Ensure timely and accurate processing by internal stakeholders; relay updates to customers via partners.
• Uphold IT and Compliance guidelines; perform other duties as assigned by Manager/HOD.

Skills

Written communication

Attention to detail

Independent worker

Team player

Customer service mindset

Education

Degree or Diploma in Insurance/Business

Tools

Outlook

Excel

Job description

HUDSON RPO (SINGAPORE) PTE. LTD. is seeking a dedicated Policy Services liaison to support Partnership Distribution.

The role manages day-to-day post-inception requests and enquiries, ensuring quality and timely deliverables for in-force policies across partnering channels. You will communicate with partner distributors and internal stakeholders, handle enquiries via calls and emails within turnaround times, and ensure accurate processing while complying with IT and regulatory guidelines.