Partner Technical Success Manager

AVEPOINT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

AvePoint Singapore Pte. Ltd. is seeking a Partner Technical Success Manager to ensure partners and their customers derive maximum value from AvePoint's product stack.

You will act as a technical resource, guiding trials and deployments, and building long-term partnerships through expert support and education. In this role, you’ll respond to partner queries within 24 hours, assist with Elements platform set-up, run MSP demonstrations with PDMs, and continuously expand knowledge of AvePoint

Responsibilities

• Act as a technical resource and authority on AvePoint software, educating partners and solving problems in trials and deployment stages.
• Respond to partner queries within 24 hours and ensure satisfaction during setup and delivery.
• Assist partners with the setup of Elements platform and trials within the platform.
• Ensure Partner Internal Use Rights (IURs) are set up and configured correctly.
• Run demonstrations of MSP solutions to long tail MSPs in collaboration with Partner Development Managers (PDMs).
• Resolve all partner technical support cases involving trial licenses or IURs and act as an escalation point for critical cases.
• Assist partners with the setup of AvePoint Fly solutions pre-migration.
• Continually build and grow personal knowledge of industry trends, the Microsoft ecosystem, AvePoint product offerings, and general business acumen.
• Establish and implement a personal development plan with your direct sales manager to facilitate ongoing growth and professional development.

Job description

AvePoint Singapore Pte. Ltd. is seeking a Partner Technical Success Manager to ensure partners and their customers derive maximum value from AvePoint's product stack.

You will act as a technical resource, guiding trials and deployments, and building long-term partnerships through expert support and education. In this role, you’ll respond to partner queries within 24 hours, assist with Elements platform set-up, run MSP demonstrations with PDMs, and continuously expand knowledge of AvePoint