Partner Technical Success Manager

avepoint singapore pte. ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

AvePoint is seeking a Partner Technical Success Manager to ensure partners and their customers maximize value from AvePoint’s product stack. You’ll provide technical leadership, respond quickly to inquiries, and guide trials and deployments with hands-on setup and demonstrations.

In this role, you will configure IURs, run MSP demonstrations with PDMs, and resolve complex partner cases. You’ll continually expand knowledge of AvePoint offerings and market trends, and implement a personal

Qualifications

• Educate partners and solve problems during trial and deployment stages.
• Respond to partner queries within 24 hours and ensure satisfaction during setup and delivery.
• Assist partners with Elements platform setup and trial deployments.
• Configure Partner Internal Use Rights (IURs) correctly.
• Demonstrate MSP solutions to long-tail MSPs with PDMs.
• Resolve partner technical support cases involving trial licenses or IURs.
• Assist with AvePoint Fly setup pre-migration.
• Continuously grow knowledge of industry trends and AvePoint offerings.
• Create and follow a personal development plan with the sales manager.

Responsibilities

• Act as a technical resource and authority on AvePoint software and solutions.
• Respond to partner queries promptly and ensure satisfaction throughout setup.
• Assist partners with platform setup and trial runs.
• Ensure IURs are set up and configured properly.
• Demonstrate key MSP solutions to partners with PDM collaboration.
• Resolve all partner technical support cases including licenses and IURs.
• Support pre-migration setup of AvePoint Fly solutions.
• Maintain up-to-date knowledge of industry trends and product offerings.
• Develop and execute a personal development plan with the sales manager.

Skills

Technical knowledge

Customer support

MSP awareness

Trial setup

IUR configuration

Product demonstrations

Escalation management

Professional development

Cross-team collaboration

Tools

Elements platform

AvePoint Fly

AvePoint product stack

Job description

As a Partner Technical Success Manager at AvePoint, you'll play a pivotal role in ensuring our partners and their customers derive maximum value from our product stack. We'll support your journey with continuous training and mentorship.

• Act as a technical resource and authority on AvePoint software and solutions, educating partners and solving problems during trial and deployment stages.

• - Be readily available for partners, responding to queries within 24 hours and ensuring their satisfaction throughout the setup and delivery process.
• - Assist partners with the setup of Elements platform and trials of solutions within the platform.
• - Ensure Partner Internal Use Rights (IURs) are set up and configured correctly.
• - Run demonstrations of key Managed Service Provider (MSP) solutions to long tail MSPs in collaboration with Partner Development Managers (PDMs).
• - Resolve all partner technical support cases involving trial licenses or IURs and act as an escalation point for critical cases.
• - Assist partners with the setup of AvePoint Fly solutions pre-migration.
• - Continually build and grow personal knowledge of industry trends, the Microsoft ecosystem, AvePoint product offerings, and general business acumen.
• - Establish and implement a personal development plan with your direct sales manager to facilitate ongoing growth and professional development.