Platform Operations & Service Support Coordinator

AvePoint; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

AvePoint in Singapore is seeking an experienced Project Coordinator to support management and operations of our digital platform. The ideal candidate will have a strong background in project coordination, service support, and stakeholder management.

You will assist in business operations, coordinate with training partners and customers, develop SOPs, and help create clear user guides while ensuring timely resolution of issues. This role is a hands-on coordinator for cross-functional teams.

Qualifications

• 3+ years of experience in project coordination, preferably in a digital platform environment.
• Experience with SaaS/PaaS platforms and service support systems.
• Proficiency in creating and maintaining documentation, including SOPs and user guides.
• Strong stakeholder management and coordination skills.

Responsibilities

• Assist in business operations and coordination with training partners and customers.
• Assist and coordinate with various divisions in daily operations and escalations.
• Monitor issues, work items, and their resolution.
• Participate in project implementation processes.
• Develop and test cross-functional SOPs.
• Create and maintain BCP frameworks.
• Establish and implement Risk Assessment frameworks.
• Manage all tickets inbound for the platform as Level 1 resolution officer.
• Implement and manage a SaaS/PaaS Service Support Centre.
• Develop user-facing service content for the platform and website.
• Monitor support tickets and ensure quality resolution delivery.
• Assist in onboarding training service providers, shipping lines, and users.

Skills

Project coordination

Stakeholder management

Service support

User experience

Job description

AvePoint in Singapore is seeking an experienced Project Coordinator to support management and operations of our digital platform. The ideal candidate will have a strong background in project coordination, service support, and stakeholder management.

You will assist in business operations, coordinate with training partners and customers, develop SOPs, and help create clear user guides while ensuring timely resolution of issues. This role is a hands-on coordinator for cross-functional teams.