Partner Operations & Process Excellence Analyst

Salesforce; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Salesforce is seeking a proactive Business Operations professional to optimize partner processes across onboarding, deal support, and governance. This role partners with Sales, Finance, Legal, Product, and Customer Success to deliver scalable, data-driven operations and a best-in-class partner experience.

You will own and improve SOPs, drive automation, and monitor KPIs to reduce manual work while ensuring compliance with partner programs and governance requirements.

Qualifications

• Experience with CRM tools and partner management platforms to streamline operations.
• Ability to work with cross-functional teams to resolve operational bottlenecks.
• Comfort with data-driven decision making and process automation.

Responsibilities

• Manage end-to-end partner operational processes and onboarding.
• Serve as primary ops contact for partner inquiries and escalations.
• Maintain reseller account setup and data integrity across systems.
• Drive process improvements, automation, and system enhancements.
• Develop and improve SOPs, documentation, and training materials.
• Monitor KPIs, SLAs, and performance metrics for improvements.
• Collaborate with Sales, Partner Management, Finance, Legal, Product, CS.
• Contribute to initiatives expanding and governing the partner operating model.

Skills

CRM Experience

Cross-Functional Collaboration

Operational Excellence

Root Cause Analysis

Ownership & Execution

Analytical Thinking

Stakeholder Engagement

Partner-Centric Mindset

SaaS Experience

Communication Skills

Education

Bachelor’s degree in Business Administration/Information Systems or related field

Tools

Salesforce

PRM/ERP platforms

Job description

Salesforce is seeking a proactive Business Operations professional to optimize partner processes across onboarding, deal support, and governance. This role partners with Sales, Finance, Legal, Product, and Customer Success to deliver scalable, data-driven operations and a best-in-class partner experience.

You will own and improve SOPs, drive automation, and monitor KPIs to reduce manual work while ensuring compliance with partner programs and governance requirements.