Partner Operation Manager (Tech company) - 12mths

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a results-driven professional to own the team’s recurring data cadence, extract and publish performance data that leadership relies on to track progress against targets.

You will monitor partner and vertical performance, surface gaps and risks with a clear root-cause view, and translate findings into actionable recommendations for business development and partnership stakeholders.

Qualifications

• 5+ years of experience in Business Analysis, Sales Operations, Partnership Operations, or Business Operations within the technology, SaaS, or digital advertising sectors.
• Experience analyzing large volumes of data to identify risks, bottlenecks, and performance gaps.
• Ability to translate performance data into actionable recommendations and defend that view with stakeholders.
• Own recurring reporting from data extraction to published output; familiarity with internal reporting tooling can be trained.

Responsibilities

• Own the team’s recurring data cadence, extracting, validating, and publishing performance data for leadership.
• Monitor partner and vertical performance against goals, surface gaps and risks with root-cause analysis.
• Conduct ad-hoc analysis to support performance initiatives and translate data into recommendations for business stakeholders.
• Track global partnerships programs across verticals, building reports to make performance legible to leadership.
• Support budgeting and resource allocation for the Product Partnerships team with Finance to refine SOPs.
• Support partner lifecycle operations end to end with business development on onboarding feasibility and tracking.

Skills

Business analysis

Sales operations

Partnership operations

Business operations

Data interpretation

Project management

Communication

SQL

Education

Bachelor's degree in Business Administration, Finance, or a related field

Tools

SQL

Job description

Responsibilities:

• Own the team's recurring data cadence, extracting, validating, and publishing the performance data that the team and its leadership rely on to track progress against targets.
• Monitor partner and vertical performance against goals, proactively identifying gaps, anomalies, and emerging risks, and surfacing them to the relevant business owners with a clear point of view on root cause.
• Conduct ad-hoc analysis to support performance improvement initiatives, translating raw data into actionable recommendations for business development and partnerships stakeholders.
• Track progress and outcomes of global partnerships programs across multiple verticals such as Messaging and Commerce, building the reporting views that make performance legible to leadership.
• Own the budget and resource allocation processes for the Product Partnerships team, working with Finance to submit and track partner budgets, ensure compliance with internal guidelines, and refine SOPs for seamless team operations.
• Support partner lifecycle operations end to end, working with business development on the operational feasibility of new onboardings, and ensuring all partner leads are accurately captured and effectively tracked within the system.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Finance, or a related field
• 5+ years of experience in Business Analysis, Sales Operations, Partnership Operations, or Business Operations within the technology, SaaS, or digital advertising sectors.
• Experience analyzing large volumes of data to identify risks, bottlenecks, and performance gaps, and to ensure accurate allocation of resources to partners.
• Demonstrated business acumen in interpreting performance data. You can move from "what the numbers say" to "what we should do about it" and defend that view with stakeholders.
• Track record of owning recurring reporting independently, from data extraction through to a published output leadership can act on. Familiarity with our internal reporting tooling can be trained; the ability to structure a question and interrogate the data behind it cannot.
• Strong project management, communication skills with a track record of driving programs that require internal and external coordination across multiple teams.

Preferred skills/qualifications:

• Proficiency in SQL or equivalent query languages is a strong plus.
• Experience tracking operational expenditure and reconciliation, with an understanding of how to justify spending to Finance and Procurement teams.
• Able to work in ambiguity during early stages of partnerships, being able to set up foundations for operational excellence in the future.
• Strong track record of successfully delivering high-stakes programs to an organization, showcasing operational rigour.