Services Partner Operations,

Apple; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Apple is seeking a Services Partner Operations Program Manager to drive onboarding and ongoing success of APAC Partners delivering Apple Services. You will coordinate cross-functional teams, translate regional nuances into scalable processes, and turn pilots into repeatable initiatives that fuel long-term growth.

The role focuses on end-to-end program management for partner integrations, improving operational processes, and delivering customer-centric experiences across platforms while

Qualifications

• 5+ years of experience in partner operations, technical program management, or related fields.
• Experience working with subscription-based or services businesses is a plus.
• Proven ability to turn pilots into scalable processes and automated workflows.
• Ability to influence across matrixed organizations without formal authority.
• Must be detail-oriented with strong analytical and reporting skills.

Responsibilities

• Own end-to-end program management for integrations with new channel partners and drive timelines and milestones.
• Apply standard methodologies and optimize customer experience across platforms.
• Understand back-end systems to proactively identify and mitigate issues.
• Deliver high-quality partner onboarding and ensure a positive Apple customer experience.
• Transition manual processes to automated, scalable ones and drive subscriber engagement.
• Collaborate across teams to identify improvements and track progress on the roadmap.

Skills

Partner operations

Technical program management

Business development

Cross-functional leadership

Job description

Join one of Apple's fastest-growing businesses and help expand our partner ecosystem. Apple's Services Partner Operations team seeks a results-driven program manager to support the technical and operational onboarding and ongoing success of Asia Pacific partners delivering Apple Services to their customers.

We are looking for a detail-oriented, collaborative professional who thrives in dynamic, evolving environments and is passionate about building impactful partnerships. In this role, you will translate regional and partner-specific nuances into scalable processes, helping to turn pilot programs into repeatable initiatives that drive long-term growth. Success requires building strong cross-functional relationships, fostering alignment across diverse teams, and communicating clearly to ensure shared understanding across stakeholders.

Description

The Services Partner Operations Program Manager supports APAC Services growth efforts with a focus on cultivating existing distribution partnerships, onboarding new partnerships and offers, and helping to identify the platform solutions needed to support the partners represented in this region. The role requires a highly motivated, proactive, and detail-oriented individual contributor who can effectively collaborate across diverse internal and external teams to meet strategic business and operational objectives. The successful candidate is a self-starter with the ability to manage complex programs independently and thrive in a fast-moving and ambiguous environment.

• Own end-to-end program management for integrations with new channel partners, driving timelines, milestones, and cross-functional coordination, holding the integrator and external partner accountable towards these deliverables


• Apply standard methodologies, champion customer experience, and evaluate the impact of technical implementation decisions across multiple platforms


• Develop an in-depth understanding of back-end systems to proactively identify and mitigate issues before they occur


• Focus on achieving key business objectives such as:


• Ensuring a high-quality Apple customer experience through partners


• Transitioning manual processes to automated and scalable ones


• Driving high-quality integrations that result in engaged subscribers across Apple's Services


• Collaborate across the organization to identify and define areas for improvement and optimization of partner onboarding


• Contribute to tracking partner progress against a roadmap and contribute to leadership updates through weekly reporting and quarterly business reviews as requested

Preferred Qualifications

• 7+ years of experience in partner operations, business development, or technical program management


• Experience working within or alongside subscription-based services businesses


• Demonstrated success transitioning manual or pilot programs into automated, repeatable, and scalable operational processes


• Ability to influence without authority across diverse, matrixed organizations


• Exceptional attention to detail


• Experience working collaboratively with subscription services or building partnerships for media or entertainment services with Carriers, Retailers, MVPDs, Financial Services, and other third-party media and entertainment companies


• Proven experience delivering projects with multiple cross-functional teams (e.g., business development, finance, and engineering)


• Depending on market alignment, this role may require professional proficiency in Mandarin, Japanese or Korean to effectively communicate with internal stakeholders, business partners and vendors located in the respective markets

Minimum Qualifications

• 5+ years of experience in partner operations, technical program management, or a related field within a technology or services organization


• Proven experience independently managing complex, cross-functional programs with multiple stakeholders across internal and external teams


• Hands-on experience with technical integrations, API-based implementations, or back-end platform operations


• Strong analytical skills with the ability to define, track, and act on performance metrics and KPIs


• Demonstrated ability to communicate clearly and effectively with stakeholders at all levels through structured reporting and business reviews


• A passion and curiosity for solving complex operational challenges


• Ability to think strategically and execute tactically, with persistent attention to detail and a high level of comfort navigating ambiguity