Participant Services & Operations Associate

NETS; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

NETS in Singapore seeks an Associate for BCS Service Hub to support participant onboarding, testing, and production cutovers while ensuring service availability and resiliency.

The role involves coordinating payment-system onboarding across CTS, IBG, FAST, PayNow, and Cross Border, maintaining documentation, and assisting with audits and contingency drills. A degree and banking/customer service experience are preferred.

Qualifications

• Bachelor's degree or equivalent in any discipline.
• GCE A-level or Diploma with strong track record of relevant experience.
• Experience in banking operations or customer service preferred.

Responsibilities

• Support participant onboarding and offboarding for multiple payment systems (e.g., CTS, IBG, FAST, PayNow, Cross Border).
• Coordinate Industry Testing (IDT) and MAS Electronic Payment System Plus (MEPS+) testing and participate in IDT when necessary.
• Facilitate production cutovers, ensuring smooth transition from testing to live production environments.
• Prepare and follow up on quotations to participants.
• Manage end-to-end cheque verification process and submit results to scheme owner.
• Ensure ongoing functionality and stability of systems through routine checks and updates.
• Support audits and inspections by gathering documentation for assurance divisions.
• Assist in industry-wide contingency drills and exercises.

Skills

Communication

Analytical thinking

Presentation

Attention to detail

Time management

Multi-tasking

Team collaboration

Weekend support

Education

Bachelor's Degree

GCE A-level or Diploma

Job description

NETS in Singapore seeks an Associate for BCS Service Hub to support participant onboarding, testing, and production cutovers while ensuring service availability and resiliency.

The role involves coordinating payment-system onboarding across CTS, IBG, FAST, PayNow, and Cross Border, maintaining documentation, and assisting with audits and contingency drills. A degree and banking/customer service experience are preferred.