24/7 Payments Service Desk Specialist

NETS; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Banking Computer Services Pte Ltd, a NETS subsidiary, is hiring for a Service Desk Support role within the BCS Service Hub in Singapore. You will be the first contact for external institutional users, handling incident management, service requests, and 24/7 operational support to ensure continuity of core payment systems such as CTS, FAST, IBG, PayNow, and related services.

We seek candidates with at least 1 year in service desk or IT operations, strong communication, and familiarity with

Qualifications

• Diploma or Bachelor's degree in Operations Management or Business Administration.
• Minimum 1 year of experience in service desk management or IT operations.
• Experience in 24/7 operational environments is preferred.
• Strong communication and collaboration with internal and external stakeholders.

Responsibilities

• Manage service desk operations and deliver consistent customer service across channels.
• Serve as primary contact for customer inquiries, resolving issues and escalating as needed.
• Collaborate with IT and vendors to provide timely advice and support.
• Manage incidents and service requests with ServiceNow ITSM/CSM platforms and report RCA.

Skills

Payment systems knowledge

Communication skills

Regulatory/compliance awareness

Education

Diploma or Bachelor's degree in Operations Management or Business Administration

Tools

ServiceNow ITSM

ServiceNow CSM

Job description

Banking Computer Services Pte Ltd, a NETS subsidiary, is hiring for a Service Desk Support role within the BCS Service Hub in Singapore. You will be the first contact for external institutional users, handling incident management, service requests, and 24/7 operational support to ensure continuity of core payment systems such as CTS, FAST, IBG, PayNow, and related services.

We seek candidates with at least 1 year in service desk or IT operations, strong communication, and familiarity with