Contract Service Desk Specialist – Onboarding & Support

NETS; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

BCS's Service Hub in Singapore provides comprehensive support to participants and the organization, handling onboarding/offboarding, service processing and regulatory reporting.

The Service Management Support role is the first contact for external customers, manning the service desk and assisting the team lead in delivering objectives.

Candidates should have a diploma or equivalent, strong MS Office skills, good communication, attention to detail and a teamwork mindset.

Qualifications

• Diploma or A-Level with experience.
• Proficient in MS Office.
• Strong communication and presentation skills.
• Analytical and detail-oriented.

Responsibilities

• Manage the service desk and deliver excellent & consistent level of customer service via emails and phone.
• Oversee the certificate management process, including processing applications/requests, preparing & sending notifications, arranging appointments, and onboarding new participants while maintaining accurate records
• Prepare billing reports for Finance to facilitate invoice generation
• Ensure the continuous maintenance and replenishment of daily inventory essential for fulfilling user requests
• Ensure adherence to established procedures and controls
• Ensure prompt follow-up and resolution of any reported issues

Skills

Communication skills

Presentation skills

Attention to detail

Team player

Education

Diploma or A-Level

Tools

Microsoft Office Suite

Job description

BCS's Service Hub in Singapore provides comprehensive support to participants and the organization, handling onboarding/offboarding, service processing and regulatory reporting.

The Service Management Support role is the first contact for external customers, manning the service desk and assisting the team lead in delivering objectives.

Candidates should have a diploma or equivalent, strong MS Office skills, good communication, attention to detail and a teamwork mindset.