Part-Time Ops Admin Assistant

CKSE PTE. LTD.; Singapore; On-site; SGD 11,000 - 15,000; Part time

Job summary

CKSE PTE. LTD. is seeking a Part-Time Ops Admin Assistant to support daily operations. The role handles client, floater, and cleaner inquiries, coordinates work schedules, and monitors service standards to ensure customer satisfaction.

The ideal candidate has at least 1 year in customer service or admin, is detail-oriented, organised, and able to multitask in a fast-paced environment. Work four days weekly with selectable Saturday or Sunday shift.

Qualifications

• Minimum 1 year experience in customer service, scheduling, coordination, or administrative support.
• Minimum GCE 'O' Level qualification.
• Customer-oriented with good interpersonal and communication skills.
• Pleasant and friendly personality.
• Proactive and able to take ownership of tasks.
• Computer literate and comfortable using communication tools.

Responsibilities

• Communicate with clients, floaters, and cleaners via calls, chat, email.
• Respond to inquiries and complaints promptly and professionally.
• Maintain a courteous, empathetic attitude toward clients.
• Schedule and coordinate cleaning assignments.
• Monitor service quality and cleaning standards.
• Collect and organize incoming mails and documents.
• Assist with ad hoc duties as required.

Skills

Customer service

Scheduling

Coordination

Admin support

Communication

Time management

Organisational skills

Education

GCE O' Level

Tools

Email

Chat apps

Job description

We are looking for a Part-Time Ops Admin Assistant to support our daily operations. The role involves managing enquiries from clients, floaters, and cleaners, coordinating work schedules, handling feedback, and ensuring smooth day-to-day operational workflow. The role also involves monitoring and managing cleaning equipment, supplies, and service standards to ensure operational excellence and customer satisfaction.

We are seeking someone with a positive attitude, strong work ethic, excellent organisational and time management skills, and a keen eye for detail. The ideal candidate should be able to follow up effectively, multitask in a fast-paced environment, and take ownership of assigned responsibilities.

Work Days: 4 Days per week - Must be able to commit either on Saturday or Sunday

Work Shift: 7am to 4pm or 2pm to 11pm

Responsibilities

• Able to communicate effectively and efficiently with client, floater, and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)
• Responding promptly and professionally to client inquiries & complaints
• Maintain a positive, empathetic, and professional attitude toward clients at all times, ensuring client satisfaction
• Schedule and coordinate cleaning assignments for cleaners and floaters
• Monitor cleaning standards and ensure service quality meets company expectations
• Collect and organise incoming mails and documents
• Assist in any ad hoc duties assigned by Executive or Assistant Executive

Requirements

• Minimum 1 year experience in customer service, scheduling, coordination, or administrative support
• Minimum GCE 'O' Level qualification
• Customer-oriented with good interpersonal and communication skills
• Pleasant and friendly personality
• Strong problem solving capabilities
• Able to work and learn in a fast pace environment
• Responsible, proactive, and willing to take ownership of tasks
• Computer literate and comfortable using communication tools