Cleaning Operations Supervisor

ECOCLEAN MAINTENANCE PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

ECOCLEAN MAINTENANCE PTE. LTD. in Singapore seeks a Cleaning Supervisor to oversee daily cleaning activities at client sites, schedule duties, and ensure high standards of cleanliness and safety.

You will train cleaners on machine usage, monitor equipment, and serve as the first contact for client complaints with flexibility to work 6 days a week across islandwide locations.

Qualifications

• Excellent customer service skills.
• Proven experience in cleaning industry (2+ years).
• Willing to work 6 days per week and non-standard hours.

Responsibilities

• Supervise a cleaning crew in daily client-site tasks.
• Maintain records of equipment and inventory.
• Monitor all cleaning activities and client schedules.
• Assign duties and deploy staff as needed.
• Ensure staff clock in/out accurately.
• Check adherence to cleaning systems and standards.
• Assess staff grooming and appearance.
• Address client concerns as first point of contact.

Skills

Customer service

Team leadership

Job description

1. Scheduling and assigning specific duties/roles to cleaners and also ensuring that they are carried out expertly.

2. Knowledge of operating cleaning machines, scrubbers, hi-jet, etc, and able to provide training to cleaner on how to use cleaning machines.

3. Assist Manager on the establishment of cleaning standards and procedures for cleaners and ensure adherence to these standards and procedures.

4. Be the first contact person to complaints and ensure customers' satisfaction

5. Controlling and monitoring the usage of cleaning materials so as to avoid or minimize waste and/or misuse

6. Any other duties assigned by Manager and Clients

Requirements:

1. Able to work midnight shift

2. Able to Standby 24x7, Must be able to report for work on short notice at times.

3. Able to work OT including weekends and public holidays.

4. Able to work in islandwide locations, and able to go to multiple locations daily.

5. Excellent customer service skills and able to interact well with clients

6. At least 1 year’s experience in similar role in cleaning sector

Roles & Responsibilities

• Supervising a team of cleaning crew in carrying out day to day cleaning activities at the client's premises
• Maintain records of all equipment and inventory in the cleaning store
• Monitoring all cleaning activities
• Actively following up on the periodic schedules and requests of the clients
• Assigning of duties or any ad-hoc cleaning task to the crew
• Deployment of staff and ensuring staff clock in and out of the system
• Actively checking on company's cleaning system
• Checking on staff's grooming

Job Requirements:

• Proven experience in Cleaning Industry for at least 2 years
• Billingual in order to communicate with management
• Able to work independently and in teams
• Willing to work 6 days per week
• Willing to work during public holidays and weekends
• Working Location: Islandwide
• Great knowledge of chemicals and machinery for cleaning