Part-Time Education Customer Service Officer

THE WRITE CONNECTION PTE. LTD.; Singapore; Hybrid; SGD 17,000 - 28,000; Part time

Job summary

The Write Connection PTE. LTD. is hiring Part-Time Customer Service Officers to delivery warm, personalised service to parents and students. You will handle enquiries, manage enrolments, and support teachers across centres islandwide.

Work hours are weekday evenings and weekends, with a commitment of at least 3 days per week including one weekend shift. A friendly team environment and opportunities for future full-time roles are offered.

Qualifications

• Minimum GCE 'O' Level qualification.
• At least 1 year of customer service experience (enrichment/education setting preferred).
• Strong English communication skills (spoken and written).
• Proficiency in MacBook and G-Suite tools (Docs, Sheets, Gmail, Drive).
• Strong interpersonal skills, initiative, and attention to detail.

Responsibilities

• Sales & leads management: promote programmes, follow up with leads, arrange trial lessons, support enrolment.
• Customer service: address enquiries, resolve issues, escalate when needed, maintain a welcoming experience.

Skills

Customer service

English proficiency

Sales experience

Interpersonal skills

Team player

Education

GCE O Level

Tools

MacBook

G-Suite

Job description

The Write Connection PTE. LTD. is hiring Part-Time Customer Service Officers to delivery warm, personalised service to parents and students. You will handle enquiries, manage enrolments, and support teachers across centres islandwide.

Work hours are weekday evenings and weekends, with a commitment of at least 3 days per week including one weekend shift. A friendly team environment and opportunities for future full-time roles are offered.