Enrollment & Customer Experience Specialist

THE WRITE CONNECTION PTE LTD

Singapore

On-site

SGD 31,000 - 42,000

Full time

6 days ago
Be an early applicant
Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Competitive remuneration
Performance-based incentives
Professional development opportunities
Staff medical and dental benefits
Birthday and marriage leave
Flexi leave after 1 year of service
Team bonding activities
Staff discounts on courses (20% off)

Job summary

THE WRITE CONNECTION PTE LTD is seeking a Customer Service Officer to deliver exceptional service, engage with customers about English and Writing programmes, and drive enrolments across centres in Singapore.

You will manage inquiries, assist with enrolments, and support team-driven marketing efforts, all while maintaining a positive, professional demeanour and focus on customer satisfaction.

Qualifications

  • Strong communication skills in English, both spoken and written.
  • Experience using MacBook and G-Suite applications.
  • Sales experience or ability to meet targets is an advantage.

Responsibilities

  • Share information about TWC programmes with customers to achieve sales targets.
  • Identify customer needs and recommend suitable programmes to enhance satisfaction.
  • Follow up on leads, arrange trial lessons, and assist with enrolments.
  • Respond to phone, email, and walk-in queries promptly; support marketing events.
  • Maintain records and use tools to track customer interactions and enrollments.

Skills

Communication skills
English fluency
MacBook & G-Suite
Sales experience

Education

GCE O levels

Job description

THE WRITE CONNECTION PTE LTD is seeking a Customer Service Officer to deliver exceptional service, engage with customers about English and Writing programmes, and drive enrolments across centres in Singapore.

You will manage inquiries, assist with enrolments, and support team-driven marketing efforts, all while maintaining a positive, professional demeanour and focus on customer satisfaction.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Student Experience Specialist
Student Experience Specialist

Write Edge • Singapore

On-site
SGD 24,000 - 42,000
Student & Parent Experience Specialist
Student & Parent Experience Specialist

Write Edge • Singapore

On-site
SGD 50,000 - 65,000
Centre Operations & Enrolment Specialist
Centre Operations & Enrolment Specialist

WECRUIT PTE. LTD. • Singapore

On-site
SGD 36,000 - 47,000
Student & Parent Experience Specialist
Student & Parent Experience Specialist

Write Edge • Singapore

On-site
SGD 27,000 - 40,000
Preschool Enrolment & Customer Service Specialist
Preschool Enrolment & Customer Service Specialist

WECRUIT PTE. LTD. • Singapore

On-site
SGD 2,600 - 4,200
Education Center Relations & Operations Specialist
Education Center Relations & Operations Specialist

Write Edge Pte Ltd • Singapore

Hybrid
SGD 36,000 - 51,000
Part Time Customer Service Officer
Part Time Customer Service Officer

THE WRITE CONNECTION PTE. LTD. • Singapore

Hybrid
SGD 17,000 - 28,000
Preschool Customer Service & Enrolment Officer
Preschool Customer Service & Enrolment Officer

WECRUIT PTE. LTD. • Singapore

On-site
SGD 24,000 - 36,000
Part-Time Education Customer Service Officer
Part-Time Education Customer Service Officer

THE WRITE CONNECTION PTE. LTD. • Singapore

Hybrid
SGD 17,000 - 28,000
Student Services & Enrolment Coordinator
Student Services & Enrolment Coordinator

WECRUIT PTE. LTD. • Singapore

On-site
Confidential