Enrollment & Customer Experience Specialist

THE WRITE CONNECTION PTE LTD; Singapore; On-site; SGD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive remuneration

Performance-based incentives

Professional development opportunities

Staff medical and dental benefits

Birthday and marriage leave

Flexi leave after 1 year of service

Team bonding activities

Staff discounts on courses (20% off)

Job summary

THE WRITE CONNECTION PTE LTD is seeking a Customer Service Officer to deliver exceptional service, engage with customers about English and Writing programmes, and drive enrolments across centres in Singapore.

You will manage inquiries, assist with enrolments, and support team-driven marketing efforts, all while maintaining a positive, professional demeanour and focus on customer satisfaction.

Qualifications

• Strong communication skills in English, both spoken and written.
• Experience using MacBook and G-Suite applications.
• Sales experience or ability to meet targets is an advantage.

Responsibilities

• Share information about TWC programmes with customers to achieve sales targets.
• Identify customer needs and recommend suitable programmes to enhance satisfaction.
• Follow up on leads, arrange trial lessons, and assist with enrolments.
• Respond to phone, email, and walk-in queries promptly; support marketing events.
• Maintain records and use tools to track customer interactions and enrollments.

Skills

Communication skills

English fluency

MacBook & G-Suite

Sales experience

Education

GCE O levels

Job description

THE WRITE CONNECTION PTE LTD is seeking a Customer Service Officer to deliver exceptional service, engage with customers about English and Writing programmes, and drive enrolments across centres in Singapore.

You will manage inquiries, assist with enrolments, and support team-driven marketing efforts, all while maintaining a positive, professional demeanour and focus on customer satisfaction.