Parent Experience Manager

australian international school pte. ltd.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

Australian International School is seeking a Parent Experience Manager to lead retention, re-contracting, and family engagement across campuses.

You will partner with Marketing, Admissions and programme leads to localise campaigns, manage volunteers and parent ambassadors, and drive the Voice of Parent initiatives with data-driven insights.

Qualifications

• Degree or equivalent qualification.
• 5-7 years of relevant experience in international school or education sector; hospitality related, or with marketing function on localised campaigns.
• Prior experience in managing staff.

Responsibilities

• Own annual retention and the re-contracting cycle, sequenced as fee communication, then contract, then invoice.
• Maintain the at-risk indicator review, ensure every flagged family has a documented intervention, and lead withdrawal conversations.
• Own the community and belonging programme, designed for connection and quality assure touchpoints against standards.
• Run volunteer and parent ambassador programmes, recruit by year group and termly briefing, liaise with the parent association.
• Lead closed-loop Voice of Parent feedback and analyse participation and retention data by year group and tenure.
• Support prospective-parent activity (open houses, group tours, signature events) and assist admissions.
• Work with Marketing to localise community, referral and retention campaigns for enrolled families.
• Lead, develop and quality assure the work of Parent Experience Executives.
• Champion Cognita's mindsets in how the role is carried out.

Education

Degree or equivalent qualification

Job description

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

An exciting opportunity has opened for the Parent Experience Manager at the Australian International School! If you are passionate about making a positive impact and are driven by growth and development, this role is perfect for you!

Position Requirements:

• Own annual retention and the re-contracting cycle, sequenced as fee communication, then contract, then invoice.
• Maintain the at-risk indicator review, ensure every flagged family has a documented intervention, and lead withdrawal conversations, recording reasons against the standard list.
• Own the community and belonging programme, designed for connection rather than attendance volume, and quality assure every community and transition touchpoint against the PX Centre of Excellence standard.
• Run the volunteer and parent ambassador programmes, including recruitment by year group and termly briefing, and liaise with the parent association against agreed terms of reference; absorb alumni and alumni-parent activity where no dedicated role exists.
• Lead closed-loop Voice of Parent feedback so families see what changed, and analyse participation and retention data by year group and tenure.
• Support prospective-parent activity when the school needs it (open houses, group tours, signature events) and carry admissions-supporting hats from the allocation table.
• Work with Marketing to localise community, referral and retention campaigns for enrolled families.
• Lead, develop and quality assure the work of Parent Experience Executives, including liaison seats where they exist.
• Champion Cognita's mindsets, We Go Together, We Keep Our Promises and We Put Schools First, in how the role is carried out.

Qualifications:

• Degree or equivalent qualification
• 5-7 years of relevant experience in international school or education sector; hospitality related, or with marketing function on localised campaigns
• Prior experience in managing staff

The Closing Date for Applications is 01 November 2026

We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races.

We have an unwavering commitment to being fair and equitable in our recruitment process.