Parent Experience Leader: Retention, Community & Growth

Cognita Schools; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Cognita Schools is seeking a Parent Experience Manager to lead retention, re-contracting cycles, and family communications. The role focuses on building belonging through community programs and ensuring high-quality parent interactions across touchpoints.

The ideal candidate has 5-7 years in international education or related sectors, with staff management experience and a track record in localised campaigns that engage families.

Qualifications

• Degree or equivalent qualification.
• 5-7 years of relevant experience in international school or education sector; hospitality related, or with marketing function on localised campaigns.
• Prior experience in managing staff.

Responsibilities

• Own annual retention and re-contracting cycle, sequenced as fee communication, then contract, then invoice.
• Maintain the at-risk indicator review, ensure every flagged family has a documented intervention, and lead withdrawal conversations.

Skills

Staff management

Campaign marketing

Education

Bachelor's degree or equivalent

Job description

Cognita Schools is seeking a Parent Experience Manager to lead retention, re-contracting cycles, and family communications. The role focuses on building belonging through community programs and ensuring high-quality parent interactions across touchpoints.

The ideal candidate has 5-7 years in international education or related sectors, with staff management experience and a track record in localised campaigns that engage families.