Outreach & Operations Executive [Govt]

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 33,000 - 55,000; Full time

Job summary

ScienTec Consulting Pte Ltd is seeking a proactive Outsourcing Team Coordinator to support project management and administrative duties at our Clarke Quay office.

You will drive outreach, build partnerships with cultural institutions and brands, plan events, manage logistics, assist call centre operations, develop standard operating procedures, monitor KPIs, and provide secretariat and general admin support.

Qualifications

• Degree required with at least 2 years of experience in project management, administrative support, or programme coordination.

Responsibilities

• Drive outreach and engagement initiatives to raise awareness.
• Build partnerships with cultural institutions, brands, community organisations, and grassroot networks.
• Plan and execute roadshows, pop-ups, community activities, and on-ground events.
• Manage event logistics and coordinate with partners, stakeholders, volunteers, and ambassadors.
• Support call centre and helpdesk operations, including handling enquiries and escalations.
• Develop SOPs, protocols, scripts, and service standards to enhance customer experience.
• Monitor KPIs, gather feedback, and implement continuous improvements.
• Identify operational risks and support mitigation strategies and audit documentation.
• Provide secretariat, coordination, record-keeping, and general administrative support.

Education

Bachelor's degree or higher

2 years experience in PM/administrative coordination

Job description

Location

Clarke Quay

Working Hours

8.30am - 6pm (Mon - Thu) & 8.30am - 5.30pm (Fri)

Salary

Up to $4,960 per month

Duration

3 + 9 months

Key Responsibilities

• Drive awareness and participation through targeted outreach and engagement initiatives.
• Build partnerships with cultural institutions, brands, community organisations, and grassroots networks.
• Plan and execute roadshows, pop-ups, community activities, and on-ground events.
• Manage event logistics and coordinate with partners, stakeholders, volunteers, and ambassadors.
• Support call centre and helpdesk operations, including handling enquiries and escalations.
• Develop SOPs, protocols, scripts, and service standards to enhance customer experience.
• Monitor KPIs, gather feedback, and implement continuous improvements.
• Identify operational risks and support mitigation strategies and audit documentation.
• Provide secretariat, coordination, record-keeping, and general administrative support.

Job Requirements

• Possesses minimum a degree with 2 years of experience in project management, administrative support, or programme coordination.

Comfortable to work on some weekends and evenings when required.

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Loh Pui Yee (Emily) - Outsourcing Team

ScienTec Consulting Pte Ltd - 11C5781