Outlet Operations Lead | Team Coaching & Service Excellence

SNIP AVENUE HUB PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

SNIP AVENUE HUB PTE. LTD. in Singapore seeks an Outlet Supervisor to oversee daily outlet operations island-wide and ensure smooth day-to-day performance.

You will lead, train and motivate the outlet team to deliver outstanding service and customer satisfaction. Responsibilities include monitoring sales and costs, managing staff schedules, maintaining cleanliness and safety, and ensuring SOPs are followed. The ideal candidate shows strong leadership, excellent communication, and a proactive,

Qualifications

• Relevant supervisory or management experience in hair, beauty, nail, retail or service industry.
• Strong organisational and time management skills.
• Positive attitude with a willingness to learn and grow.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Oversee the daily operations of the outlet and ensure smooth day-to-day operations.
• Lead, supervise, train and motivate the outlet team to achieve excellent performance and customer service.
• Monitor outlet sales, productivity and operating costs to achieve business targets.
• Ensure high standards of service, treatments and technical quality are consistently maintained.
• Handle customer enquiries, feedback and service recovery professionally.
• Manage staff scheduling, attendance and daily manpower requirements.
• Maintain cleanliness, hygiene, safety and overall presentation of the outlet.

Skills

Leadership

Communication

Customer service

Problem solving

Job description

SNIP AVENUE HUB PTE. LTD. in Singapore seeks an Outlet Supervisor to oversee daily outlet operations island-wide and ensure smooth day-to-day performance.

You will lead, train and motivate the outlet team to deliver outstanding service and customer satisfaction. Responsibilities include monitoring sales and costs, managing staff schedules, maintaining cleanliness and safety, and ensuring SOPs are followed. The ideal candidate shows strong leadership, excellent communication, and a proactive,