Outlet Service & Guest Experience Lead

SINGFIRE ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SINGFIRE ASIA PTE. LTD. is seeking an Outlet Manager to oversee daily operations and drive revenue growth. You will lead a service team, ensure top-tier guest satisfaction and uphold cleanliness and presentation standards across the outlet.

The role requires a Diploma in Food & Beverage and at least 3 years of related experience, with strong financial and people-management skills. Location: Singapore, on-site position with flexible leadership responsibilities.

Qualifications

• Minimum Diploma in Food & Beverage or equivalent.
• At least 3 years of KTV/Restaurant Service/Retail experience.
• Strong financial management and sales/marketing knowledge.
• Excellent customer service and problem-solving abilities.
• Proven planning and people-management skills.

Responsibilities

• Assist the Outlet Manager in daily outlet operations.
• Drive revenue, maximize profits and minimize costs.
• Establish good relations with guests and respond promptly to requests.
• Handle guest feedback and maintain high service standards.
• Ensure cleanliness of the outlet area and supervise staff appearance.
• Develop team members and manage staff performance.
• Co-lead the team to deliver high-quality guest service.
• Recruit, orient and train staff; plan monthly schedules.
• Perform other ad hoc duties as required by the company.

Skills

Financial management

Business acumen

Sales & marketing trends

Customer service

Problem-solving

People management

Interpersonal skills

Multi-tasking

Education

Diploma in Food & Beverage

Job description

SINGFIRE ASIA PTE. LTD. is seeking an Outlet Manager to oversee daily operations and drive revenue growth. You will lead a service team, ensure top-tier guest satisfaction and uphold cleanliness and presentation standards across the outlet.

The role requires a Diploma in Food & Beverage and at least 3 years of related experience, with strong financial and people-management skills. Location: Singapore, on-site position with flexible leadership responsibilities.