Catering Operations & Guest Experience Leader

SIMYEE FOOD MANUFACTURING PTE. LTD.; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

SIMYEE FOOD MANUFACTURING PTE. LTD. seeks an Outlet Manager to oversee day-to-day operations, customer service, staff scheduling, inventory, and hygiene and safety compliance.

You will drive profitability, loss prevention, training, guest experience, and cost/quality controls while coordinating with teams to deliver service excellence.

Strong leadership and problem-solving in a fast-paced setting are essential for success.

Responsibilities

• Administer purchasing and receiving procedures.
• Analyse service quality and customer satisfaction.
• Conduct staff performance assessment process.
• Contribute to innovation process within own scope of work in the business unit.
• Facilitate compliance with legislative and regulatory requirements.
• Foster service innovation.
• Identify and establish internal and external stakeholder relationships.
• Implement loss/risk prevention.
• Lead team to implement change.
• Manage and implement business continuity plans.
• Manage compliance with food & beverage hygiene policies and procedures.
• Manage cost and quality controls.
• Manage crisis situations.
• Manage food & beverage operations.
• Manage guest service.
• Manage site/outlet and equipment maintenance.
• Manage training.
• Managing the customer experience.
• Monitor income and expenses.
• Optimise workforce for service excellence.

Job description

SIMYEE FOOD MANUFACTURING PTE. LTD. seeks an Outlet Manager to oversee day-to-day operations, customer service, staff scheduling, inventory, and hygiene and safety compliance.

You will drive profitability, loss prevention, training, guest experience, and cost/quality controls while coordinating with teams to deliver service excellence.

Strong leadership and problem-solving in a fast-paced setting are essential for success.