Outlet Manager | CBD | Start Immediate

surrey hills holdings (private limited); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Surrey Hills Grocer in Singapore is seeking an experienced Restaurant Manager to lead operations across our grocer, café and restaurant experiences. You will be responsible for guiding the team, upholding service standards, and driving sales while ensuring high-quality guest experiences.

Key duties include hiring and coaching staff, managing inventory and budgets, maintaining food safety and SOP compliance, and delivering warm hospitality to every guest.

Qualifications

• Proven restaurant management experience with strong F&B operations knowledge.
• Excellent leadership and interpersonal skills to motivate a team.
• Strong customer service orientation and problem-solving abilities.

Responsibilities

• Lead and develop restaurant teams across our grocer, café and restaurant outlets.
• Set attendance, grooming and behaviour standards; manage disciplinary matters when needed.
• Ensure guest satisfaction through warm hospitality and proactive service.
• Oversee outlet performance incl. sales reporting, budgets, and cost control.
• Manage inventory, ordering, receiving and stock-take; liaise with suppliers.
• Ensure safety, hygiene, and SOP compliance across all outlets.

Skills

Leadership

Customer service

Team management

Problem-solving

Job description

Surrey Hills Grocer is a growing lifestyle and dining brand in Singapore, inspired by Australia's rich produce and warm hospitality. Bringing together honest-to-goodness quality products, fresh ingredients and welcoming spaces, we aim to offer an authentic taste of Australia through our grocer, café and restaurant experiences.

Beyond our Australian-inspired cafés and restaurants, our group's dining portfolio includes Japanese-Western cuisine, a Japanese ramen bar and a Taiwanese hotpot concept, each offering distinctive flavours and memorable dining experiences.

Job Description

Team Management

• Hire and interview new staff, and assess them during probation
• Plan manpower and deploy staff
• Set performance goals, give feedback and coach your team
• Recommend promotions, rewards and training

Staff Conduct

• Set and uphold standards for attendance, grooming and behaviour
• Handle counselling and disciplinary matters with H

Customer Service

• Make sure every guest gets great service and warm hospitality
• Handle customer feedback and escalated issues

Outlet Performance

• Manage sales reporting, cash and budgets
• Control costs, labour and wastage
• Track results and find ways to grow sales

Inventory & Suppliers

• Manage ordering, receiving and stock-taking
• Work with suppliers to keep quality up

Safety & Compliance

• Ensure food safety, hygiene and SOPs are followed.

Requirements

• Proven experience in restaurant management, with a strong understanding of F&B operations.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Strong customer service orientation and problem-solving abilities.