Outlet Manager

Refresh Group Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Refresh Group Pte Ltd is seeking an experienced Clinic/Beauty Salon Manager to supervise daily operations, lead the sales team, and ensure a welcoming environment for customers in our Singapore outlet.

You will oversee inventory, scheduling, staff performance, and policy implementation while striving to meet sales targets and maintain high service standards across all levels of the organization. Positive attitude and proactive problem-solving are essential.

Qualifications

• At least 1 year proven experience in managing a clinic/beauty salon or similar role.
• Knowledge of the best practices for running a clinic/beauty salon.
• Ability to handle customers' requests and complaints with grace.
• Sales oriented and customer focus.
• Professionalism, independent and initiative with strong self-motivation.
• Excellent communication skills.
• Positive thinking and attitude.
• Ability to establish effective policies and procedures, and maintain high service delivery standards.

Responsibilities

• Keep the clinic/beauty salon organized, clean, and attractive to customers at all times.
• Oversee the clinic/beauty salon sales team and other staff, including supervising, delegating tasks, evaluating performance, and designing schedules.
• Oversee inventory by maintaining stock and purchasing new supplies as needed.
• Greet customers, answer calls, address complaints, and supervise cashier during checkout.
• Achieve assigned targets and goals set by the company.
• Ensure a cohesive and harmonious working environment to achieve staff retention.

Skills

Staff supervision

Sales leadership

Customer service

Inventory control

Scheduling

Communication

Problem solving

Job description

Join Refresh Group, which is backed by TPC (Tsao Pao Chee), a purpose-led business group focused on advancing the Well-being Economy through an integrated ecosystem of businesses and services.

Benefit from opportunities for professional growth, cross-market exposure and collaboration within a wider regional well-being ecosystem.

Job Description

• At all times, to keep the clinic/beauty salon organized, clean, and attractive to customers.
• To oversee the clinic/beauty salon sales team and other staff members. This includes supervising employees, delegating tasks, evaluating employee performance, managing staff problems, and designing work schedules.
• Oversee the clinic's/beauty salon's inventory by maintaining stock and purchasing new supplies as needed.
• To greet incoming customers, answer phone calls, and address customer complaints. When customers are ready to check out, assistant outlet managers supervise the cashier to complete sales and collect payments.
• To achieve assigned target and goals set by company.
• Ensure cohesive and harmonious working environment at all level in order to achieve Staff Retention rate.

Job Requirements

• At least 1 year proven experience in managing a clinic/beauty salon or similar role
• Knowledge of the best practices for running a clinic/beauty salon
• Ability to handle customers' requests and complaints with grace
• Sales oriented and customer focus
• Professionalism, independent and initiative with strong self-motivation
• Excellent communication skills
• Positive thinking and attitude
• Ability to establish effective policies and procedures, and maintain high service delivery standards