Outlet Manager (Facial Spa)

Excellence A.S pte ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Excellence A.S pte ltd in Singapore seeks an Outlet Manager (Facial Spa) to drive profitability while delivering luxurious guest experiences. You will lead daily operations, inspire a high-performing team, and push revenue through strategic promotions, service excellence, and strong client relationships.

The role combines commercial performance with brand standards, ensuring safety, wellness, and consistency across treatments.

Qualifications

• Minimum 3–5 years in Beauty/Spa leadership or supervisory role.
• Proven track record in achieving revenue targets.

Responsibilities

• Drive spa revenue growth by monitoring sales, trends, and implementing strategies.
• Maximize revenue through promotions, retail, upselling, and guest recommendations.
• Prepare sales reports, performance analyses, and forecasts.
• Optimize therapists’ schedules and treatment room utilization.
• Oversee daily spa operations with health and brand standards.
• Create a calm, rejuvenating spa environment and monitor guest satisfaction.
• Coach and develop the team; conduct trainings and staff meetings.
• Maintain inventory and SOPs to ensure efficiency and quality.

Skills

Sales-driven

Team leadership

Customer-focused

Strong communication

Hospitality mindset

Job description

As the Outlet Manager (Facial Spa), you will be responsible for driving the overall success and profitability of the spa while ensuring every guest enjoys a truly rejuvenating, luxurious, and memorable experience. You will lead daily operations, inspire and develop a high-performing team, and actively drive sales revenue through strategic initiatives, service excellence, and strong client relationships.

This role is pivotal in balancing commercial performance with exceptional wellness experiences, upholding the spa’s brand standards and reputation for outstanding service.

Key Responsibilities

1) Sales, Revenue & Performance Management

• Drive spa revenue growth by actively monitoring sales performance, analyzing trends, and implementing effective strategies to achieve and exceed targets
• Maximize revenue through treatment promotions, retail sales, upselling, cross-selling, and personalized guest recommendations
• Prepare and present sales reports, performance analysis, and forecasts to Management/Superior
• Ensure optimal utilization of therapists’ schedules and treatment rooms to maximize productivity and profitability

2) Operations & Guest Experience

• Oversee and manage day-to-day spa operations, ensuring full compliance with health, safety, hygiene, and brand standards
• Create and maintain a calm, welcoming, and rejuvenating spa environment that consistently exceeds guest expectations
• Monitor guest satisfaction through surveys, feedback, and direct interaction, proactively identifying opportunities to enhance the overall spa journey
• Implement service improvements and experience-driven initiatives to elevate guest loyalty and repeat visits

3) Team Leadership & Development

• Lead, motivate, and manage a team of spa professionals to deliver exceptional service and achieve sales goals
• Provide ongoing coaching, performance feedback, and sales training to develop a results-driven, service-oriented team
• Conduct regular staff meetings and training sessions to keep the team updated on new treatments, promotions, sales techniques, and service standards
• Foster a culture of professionalism, teamwork, accountability, and customer-centric excellence

4) Inventory & Standards

• Manage inventory levels, retail products, and treatment supplies to support smooth operations and revenue targets
• Implement and maintain standard operating procedures for efficiency, consistency, and service quality

Requirements

• Minimum 3–5 years of experience in the Beauty/Spa Industry, preferably in a supervisory or managerial role
• Strong sales-driven and results-oriented mindset, with proven ability to meet or exceed revenue targets
• Highly motivated, proactive, and able to take initiative
• Demonstrates strong customer-centric values and a passion for delivering rejuvenating wellness experiences
• Excellent client service and communication skills; a collaborative and inspiring team player
• Customer-focused, service-oriented, and commercially minded
• Willing to work retail hours, weekends, and public holidays

Your leadership will directly shape the spa’s financial success and guest satisfaction. By combining strategic sales leadership with exceptional service delivery, you will ensure guests leave feeling refreshed, renewed, and eager to return—while driving sustainable revenue growth for the business.