Outlet Lead — Food Retail Ops & Team Builder

Tyson Jay Management; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Tyson Jay Management Pte Ltd in Singapore seeks a hands-on Outlet Manager to take responsibility for a food retail outlet. This role blends store operations, people management and sales, with the chance to contribute to pre-opening preparation and day-to-day commercial decisions.

You will recruit and train the store team, manage schedules and payroll inputs, ensure food safety standards, and lead customer service while driving performance against targets.

Qualifications

• 3–6 years of F&B or food retail operations experience, including at least 1–2 years supervising a team.
• Valid Food Hygiene certification, or willingness to obtain it immediately.
• Strong Excel or Google Sheets skills to maintain sales and stock trackers independently.
• Experience supporting store openings or team build-outs is helpful.

Responsibilities

• Support pre-opening preparations and manage daily outlet operations, including opening and closing, cash handling, POS controls and sales reconciliation.
• Recruit, train, roster and supervise the store team, maintain attendance and payroll inputs, and manage staffing costs within budget.
• Plan baking and product-finishing schedules around demand, maintain consistent quality and presentation, and support counter duties when required.
• Maintain food safety and hygiene standards, licensing documentation and audit readiness, while monitoring expiry dates and reducing wastage.
• Lead customer service, resolve complaints and product concerns, oversee refunds and pre-orders, and coach staff on product knowledge.
• Forecast stock requirements, place replenishment orders and maintain accurate product and packaging inventories for normal and peak trading periods.
• Coordinate with venue management on reporting and promotional requirements, and deliver campaigns, seasonal launches and temporary sales events.
• Track sales, stock and waste using spreadsheets, report performance against targets, and recommend improvements to pricing, promotions and product mix.

Skills

People management

Store operations

Sales forecasting

Excel/Google Sheets

Customer service

Education

Food Hygiene certification

Tools

POS systems

Inventory management

Job description

Tyson Jay Management Pte Ltd in Singapore seeks a hands-on Outlet Manager to take responsibility for a food retail outlet. This role blends store operations, people management and sales, with the chance to contribute to pre-opening preparation and day-to-day commercial decisions.

You will recruit and train the store team, manage schedules and payroll inputs, ensure food safety standards, and lead customer service while driving performance against targets.