Outlet Manager (Restaurant Opening & Operations)

RESTAAI PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

CPF contributions

Annual leave

Staff meal

Staff discount

Training and progression

Job summary

RESTAAI PTE. LTD. invites an experienced Outlet Manager to own the daily operations of our Singapore outlet, driving performance, customer experience, and food-safety compliance.

You will lead the team, manage end-to-end opening-to-closing activities, and use data to improve results. This hands-on role suits a strong operator who can work on the floor during peak periods and deliver on commercial targets. You will oversee SOPs, rostering, inventory, and health and safety, while coordinating with

Qualifications

• 3–5 years in F&B/restaurant management, including hands-on opening of an outlet
• Familiar with Singapore restaurant setup — renovation, M&E, SFA licensing and SCDF fire safety
• Proven ability to run ongoing daily operations after opening — sales, cost control, team and compliance
• Experience managing frontline staff and owning full outlet daily operations (not a single shift)
• Knowledge of rostering, inventory, POS, service standards, and outlet performance metrics
• Willingness to work rotating shifts, weekends, public holidays and peak periods

Responsibilities

• Own outlet operations end-to-end from opening to closing
• Lead recruitment, onboarding, training, scheduling and coaching of staff
• Maintain product quality, service speed, hygiene and brand standards
• Ensure compliance with SFA hygiene, licensing and safety requirements
• Manage inventory, ordering, FIFO, stock takes and supplier quality
• Coordinate with mall management, contractors, vendors and internal teams
• Implement SOPs and drive improvements based on data and observations
• Support new-outlet setups and pre-opening activities

Job description

About the Role

We are looking for an experienced Outlet Manager to take full ownership of the daily operations, business performance, customer experience, team, and food-safety compliance of our Singapore outlet. You will run the outlet end to end — from opening and peak-hour execution to closing — while leading the team and delivering on the outlet’s operational and commercial targets.

This role suits a strong, hands‑on operator who is comfortable owning results, working on the floor during peak periods, and using operational data to improve performance.

Key Responsibilities

Outlet Operations

• Support site selection and location assessment — evaluate footfall, catchment, unit layout, and F&B suitability
• Coordinate the fit‑out / renovation process end to end — work with designers, contractors, and vendors through handover from bare condition
• Follow through on M&E requirements (power, exhaust, gas, water, grease trap) and liaise with mall management and relevant authorities on licensing and inspections
• Plan and execute pre‑opening — equipment installation, kitchen setup, staff hiring and training, soft launch, and opening‑day readiness
• Set up the outlet's SOPs, rosters, inventory, and POS systems from scratch

• Own daily opening, service, peak‑hour execution, closing, cleaning, and handover routines
• Maintain product quality, service consistency, queue management, speed of service, hygiene, and brand standards
• Implement company SOPs and ensure consistent execution across all shifts
• Coordinate with mall / building management, suppliers, contractors, delivery platforms, and internal support teams
• Support new‑outlet setup and pre‑opening where required — fit‑out follow‑up, equipment installation, soft‑launch preparation, staff training, and opening checks

• Be accountable for outlet sales, labour efficiency, cost of goods, wastage, inventory, and controllable expenses
• Review sales, footfall, average spend, delivery‑channel performance, scheduling efficiency, and stock variance on a daily and weekly basis
• Execute local store marketing, mall activities, sampling, and promotions in line with company plans
• Propose improvements based on operational data and on‑the‑ground observations

Team Management

• Lead recruitment support, onboarding, training, scheduling, coaching, and supervision of outlet staff and shift supervisors
• Build a service‑oriented, high‑execution team culture
• Plan shifts fairly, publish rosters at least two weeks in advance where possible, and ensure adequate rest days
• Handle performance feedback, shift discipline, and escalations professionally

Food Safety, Hygiene & Workplace Safety

• Ensure compliance with Singapore Food Agency (SFA) requirements, hygiene standards, licensing conditions, and cleaning / sanitation procedures
• Maintain inspection readiness — temperature logs, cleaning records, pest control, food storage, labelling, and shelf‑life management
• Ensure food handlers complete the applicable Food Safety Course and internal training
• Maintain a safe working environment and manage risks such as burns, slips, equipment faults, and peak‑hour crowding

Inventory & Supplier Management

• Manage ordering, receiving, FIFO, safety stock, stock‑takes, wastage records, and inventory reconciliation
• Check supplier deliveries for quality, quantity, and documentation
• Report product‑quality, stock, equipment, and supply issues promptly

Requirements

• Minimum 3–5 years in F&B / restaurant management, including hands‑on experience opening at least one outlet from scratch (site evaluation, fit‑out, pre‑opening, and launch)
• Familiar with the restaurant setup process in Singapore — renovation, M&E coordination, SFA licensing, and SCDF fire‑safety requirements
• Proven ability to run ongoing daily operations after opening — sales, cost control, team, and compliance
• Experience managing frontline staff and owning full outlet daily operations (not a single shift)
• Working knowledge of rostering, inventory, POS, service standards, and outlet performance metrics
• Able to work rotating shifts, weekends, public holidays, and peak trading periods
• Strong communication, coaching, execution, problem‑solving, and on‑the‑spot judgement
• Legally authorised to work in Singapore
• Food Safety Course Level 1 (or higher) preferred; to be completed after joining if not already held

What We Offer

• Performance bonus based on sales achievement, labour efficiency, wastage, food‑safety, customer feedback, and team stability
• CPF contributions for eligible Singapore Citizens and Permanent Residents
• Annual leave, sick leave, and public holidays in accordance with the Employment Act
• One staff meal per working shift and 30% staff discount on outlet products
• Onboarding and operations training, with clear progression toward Senior / Multi‑outlet Manager, Area Operations, or new‑opening lead roles