Outbound & Customer Support Specialist
RECRUIT EXPRESS PTE LTD
14 days+
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Job description
Job Description
- Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors
- Provide assistance to customers on the use of the Company’s portals and mobile app
- Handle customers’ enquiries, complaints and feedback across all business channels
- Handle escalated calls by new team members and outsourced contact centre
- Execute outgoing calls to contact new customers or follow-up with existing customers
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